1 reviews | Active since Aug 2020
Disappointing to no support - Cell C
Shocking fibre service ever. If someone can read my email trail to customer care and fibre support, I have used 210 minutes in total calling support daily at least 3 times at my expense, my fibre has worked only 4 days from the 15th of July. I have an invoice of R1 400 for monthend which I made clear that I don’t mind paying as long as I get assistance because my work depends on being connected..... I probably have plenty references and a few responses on mail. Support staff tell me to go home and they will call me and they don’t or they say it’s not their issue it’s Frogfoot- the ONT and they can’t seem to get through to them.( why do business with them then??) Can I please get assistance I have complained internally with Cell C it’s not working. I really have been made to feel like my business is a drop in the ocean for Cell C and I’m just a number but like I said I just want connection and don’t mind paying.....or at least an honest answer to say I must move on to another service provider.
We acknowledge receipt of your complaint and apologize for the service you have experienced.
We'll assist, do expect a call.
^PN
We acknowledge receipt of your complaint and apologize for the service you have experienced.
We'll assist, do expect a call.
^PN
The above issue has not been resolved. I still don’t have internet and today is the 10th.
I keep sending emails for assistance.
I also got an invoice to pay more than R1 400 but past 19 days no service.
I have spoken to lots of consultants who keep saying my issue has been escalated to management, surely if this is the kind of help management give them we are in trouble as customers.
Can I please just get connected and as per my previous mail please let me know if I will not get help and I can move on with my life.
The above issue has not been resolved. I still don’t have internet and today is the 10th.
I keep sending emails for assistance.
I also got an invoice to pay more than R1 400 but past 19 days no service.
I have spoken to lots of consultants who keep saying my issue has been escalated to management, surely if this is the kind of help management give them we are in trouble as customers.
Can I please just get connected and as per my previous mail please let me know if I will not get help and I can move on with my life.