Disappointing service from Customer Care.....

<p>My phone broke during last week so i went into a store in Canal Walk and was told that there was nothing that could be done as i would have to call in to Cell c on monday... there was no problem as it takes a lot to tick me off.</p> <p>Monday during my break i went into Cavendish and the store assistant was Amazing and even offered me her phone to call Cell C.... then my Nightmare began i was passed from one person to the other i am a facilitator for contact centre and i work in the telecommunications field and i know that Ownership and Empathy were definately not part of being assisted. Worst experience ever and i wanted to cancel my contract i spoke to Zanele and Thapelo and Precious i think it was after them i was less interested in who i was talking to and more on getting my querry resolved..... now i will have to write a seperate review for the social media team which i think should be the only team hired to deal with your customers.</p>