DISAPPOINTING SERVICE FROM CELL C!!

I called Cell C in November since I knew my contract is coming to an end. I was then advised to call from the 5th of December onwards to cancel my contract.

I called them today the 8/12/2022. I spoke to 3 agents and the 3 of them said the system kicked me out as I didn't verify information correctly. I think this is one big fat lie on Cell C's side. I even went to my statement to verify that my information given was correct... the third agent who's name is Simpiwe Khumalo, he asked me more questions where the other two didn't even reach that level of questioning so that tells me that alone my information can not be incorrect. Also, he dropped the call so rudely when I challenged him on the process of canceling and wanted to speak to a manager or team leader.

It is clear that CELL C does not want to cancel this contract. I cant afford to pay this amount anymore as the phones are paid and its not as if im canceling before the contract ended . It is within my right to cancel since the contract is ending. Times are tough and it's inappropriate of Cell C to take advantage of their customers. The blatant dishonesty of the agents speaks to the values of the company .

Can you please listen to all the recordings as this is possible as you got my cell phone number. If this matter is not dealt with swiftly, I will escalate it to the ombudsman.

Im awaiting your response.