Disappointing service and zero communication

After seventeen years of being with Cell C, I'm really being pushed to jump ship. I'm extremely disappointed with Cell C direct. After promising me an upgrade in a week or two, I get told five weeks later that I cannot get the colour of the phone that I want. I had to follow up weekly and every time I was told I'd be notified once the units are received. There was no communication from their side whatsoever. I'm so utterly disappointed that I'm considering porting to a service provider that will take me seriously.