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Nimrode D
1 reviews | Active since Feb 2019
30 Nov 2020, 17:34
DISAPPOINTING SERVICE
I was informed by a consultant I failed authentication because I got one question incorrect therefore I can't be assisted. The question was about which bank is Cell C debiting my account. Even though Cell C has been debiting R599 from this account for a long time to pay for my Pinnacle 10 gig. I even offered to provide proof but Lerato and her supervisor Nontobeko wanted to hear none of it. I was following up a case that was opened on 27-11-2020, 11h45. This after I enquired about an SMS notifying me about my package being changed without my request. I'm very upset! If my benefit is not loaded on 01-12-2020, I shall port my number at once.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
30 Nov 2020, 17:53Good day Nimrode
Thank you for contacting us.
We will refer this matter to our Support Team, do expect our call shortly. Apologies for the unpleasant experience.
^NT
Thank you for contacting us.
We will refer this matter to our Support Team, do expect our call shortly. Apologies for the unpleasant experience.
^NT
Cell C's reply30 Nov 2020, 17:53
Official
Good day Nimrode
Thank you for contacting us.
We will refer this matter to our Support Team, do expect our call shortly. Apologies for the unpleasant experience.
^NT
Thank you for contacting us.
We will refer this matter to our Support Team, do expect our call shortly. Apologies for the unpleasant experience.
^NT
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Nimrode D's updateReviewer Update
30 Nov 2020, 18:03Thanks. I'm looking forward to have this issue resolved timely.
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Nimrode D's update30 Nov 2020, 18:03
Reviewer Update
Thanks. I'm looking forward to have this issue resolved timely.
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Nimrode D's updateReviewer Update
01 Dec 2020, 15:29I'm pleased to update that the issue has been well resolved. I would like to thank Thabisile Ngcobo for her timely and meticulous intervention. I hope the same progressive conduct can be shared with front-liners manning 084 135 to be less dismissive but should become empathic, knowledgeable and resolution centric. Thanks!
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Nimrode D's update01 Dec 2020, 15:29
Reviewer Update
I'm pleased to update that the issue has been well resolved. I would like to thank Thabisile Ngcobo for her timely and meticulous intervention. I hope the same progressive conduct can be shared with front-liners manning 084 135 to be less dismissive but should become empathic, knowledgeable and resolution centric. Thanks!