Disappointing Service

I booked my BlackBerry Leap in for repairs on the 03/04/16. Today, we received the SMS that my device had been returned to the store and was ready for collection. Upon arrival, I found out my device had not been repaired because the Advanced Repair Centre could not \find the device on their system and claimed it was not a Cell C device\". This device is on a Cell C contract and I got it at the very same branch. So after 2 weeks and an unnecessary trip to Pavillion (a waste of costly fuel), we were told the device had to be sent back. <br> <br> If the repair centre could not find the device, why was the Cell C branch not contacted for confirmation? Why were we, as the clients, not asked to bring in the phone's documentation or to email/fax said documentation through to the repair centre/ Cell C branch? <br> <br> When I booked the phone in, they asked for no such documentation and we were told, once the device was returned and we received the SMS all we needed to bring was the Repair Request Form. <br> <br> The least that could have been done was to contact us so we could come prepared, not told my device was \"ready for collection\". <br> <br> I'm very disappointed. "