CC
Caswin C
1 reviews | Active since Sept 2021
23 Feb 2022, 08:33
Disappointing service
Good morning, I have a Home Connecta contract with Cell C. For 3 months the sim has not been working not even in the router. Kindly cancel this contract and refund my payments also use that for the hardware settlement. Kindly see I had no benefit to the data on there. This is so disappointing and Cell C rarely disappoints me as I hold almost 7 lines with Cell C. Kindly look into this and cancel the Home connecta asap.
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Replies (2)
Cell C's replyOfficial
23 Feb 2022, 10:14Good day Caswin
Thank you for contacting us.
The matter will be escalated to our Network Team for an investigation. Please do expect our call shortly. Apologies for any inconvenience.
^NT
Thank you for contacting us.
The matter will be escalated to our Network Team for an investigation. Please do expect our call shortly. Apologies for any inconvenience.
^NT
Cell C's reply23 Feb 2022, 10:14
Official
Good day Caswin
Thank you for contacting us.
The matter will be escalated to our Network Team for an investigation. Please do expect our call shortly. Apologies for any inconvenience.
^NT
Thank you for contacting us.
The matter will be escalated to our Network Team for an investigation. Please do expect our call shortly. Apologies for any inconvenience.
^NT
CC
Caswin C's updateReviewer Update
02 Mar 2022, 23:45I was advised to cancel I only have to pay the hardware fee which is R1196.00 how on ****** earth can a router be R7196.00? Is this how Cell C ******s customers? Greedy for money since Cell C is anyway going bankrupt. I signed month to month for the Home Connecta. Somehow Cell C wants to **** more money from me. I was even ******* to into paying the hardware fee cause they won't wouldn't credit me for the months the sim card hasn't worked. I paid for services not received and that is unfair. But only because Cell C needs every bit of money they go till these lengths to **** customers. I hold 6 contracts with Cell C and they do not even take that in consideration. Shame on Cell C. It's pathetic .
CC
Caswin C's update02 Mar 2022, 23:45
Reviewer Update
I was advised to cancel I only have to pay the hardware fee which is R1196.00 how on ****** earth can a router be R7196.00? Is this how Cell C ******s customers? Greedy for money since Cell C is anyway going bankrupt. I signed month to month for the Home Connecta. Somehow Cell C wants to **** more money from me. I was even ******* to into paying the hardware fee cause they won't wouldn't credit me for the months the sim card hasn't worked. I paid for services not received and that is unfair. But only because Cell C needs every bit of money they go till these lengths to **** customers. I hold 6 contracts with Cell C and they do not even take that in consideration. Shame on Cell C. It's pathetic .