Disappointing Service

<p>So I decided to do an upgrade on 1 of my contracts as I usually do, however I'm starting to regret doing the upgrade. At first I spoke to a lady from the retentions department who assisted me with the upgrade, I requested for a wifi router on the 20 gigs day & 20 gigs night data. She assusred me all was well and done and my contract would be something around R299 + R80 if I'm not mistaken but nontheless, I agreed to that plan. Guess what when the package was delivered I only received a sim card without a wifi router, only God knows what she wanted me to do with the sim card alone. I then decided to call in, vurious and all, decided to cancel the contract, then I called in again and did another application after one of your consultants confirmed the upgrade done was not for the wifi router, so meaning Thandi decided to do her own things... </p> <p> </p> <p>So a new application was done, this time surprisingly I did receive the router and the consultant I spoke to also assusred me that the cellphone number I'm doing an upgrade on would be changed from an open line to a data line if that's how it's called and that the data would be pro-rated since it was towards the end of the month and on the 1st of June 2017, 20 gigs day & 20 gigs night would be loaded. Oh well I was like it's cool my guy, knowing very well that I am gonna get more surprises and boy was I correct. </p> <p> </p> <p>When I decided to start using the router it was the 30th\31st if I can recall correctly, was data loaded...Nope... I had to call in again into the call centre after Cell C had set an expectation to a customer. Correct me I was wrong, I was assured that my line was changed to a data line, this means as soon as I wanna use the simcard it should work but then as expected no data was loaded.</p> <p> </p> <p>When I called into the call centre, not only was I sent from pillar to post, some of your consultants wasted my time by transferring me to a department that had knoced off. Eventually after my complaints a supervisor by the name of Tumiso Motsepe requested for the call to be transferred to her since all the consultants I spoke to "couldn't assist"... So Tumiso requested to do a few call retrievals after telling me that she can load data for me but I'll have to pay for the data whereas if Cell C had delivered the expectations that were set to a customer, we wouldn't have found ourselves in this situation.</p> <p> </p> <p>While Tumiso the supervisor was assisting, data was loaded on my line, but still it was not the data I had requested for. 10gigs day & 10 gigs night was loaded instead of 20 gigs day & 20 gigs night and the funny part about this it's that everyone at cell c said it was not possible for my line to changed to a data line since I called after working hours, so I guess the holy spirit decided to change my line to a data line after working hours.... It doesn't end here...</p> <p> </p> <p>The 10 gigs that was loaded instead of 20 gigs is now finished, so this means yesterday I coudn't run my business as I had no data because of your guys incompetency. </p> <p> </p> <p>I called in again, explained my story, this time I was told about the data special that might have been loaded for me which ended in April whereas I did the upgrade in May, like if you guys cannot assist with this contract upgrade as I have requested then kindly cancel the contract and come collect your wifi router, </p> <p> </p> <p>To all the guys that still need to call me back and have not, I haven't forgotten about you'll so whoever is gonna be working on this, all I am asking for and this is for the last time, can you guys please load my data as requested if not please cancel the contract.</p>