Disappointing service

<p>We ported our number from Telkom to cell c due to network coverage in 2016 at Cell C Mall of Africa. My mum's cell phone was ****** and we advised to contact Cell C in order to block the phone as we need an ITC number. When we contacted the call center, we were asked some ridiculous questions, which we couldn't answer. We went to the store at Mall of Africa. The lady that assisted us advised she would assist however the person that ported the number at the store did not RICA the SIM. This is ridiculous as this is a legal requirement. I was advised in order to assist I would need to obtain an affidavit stating that this is my number and this is when they would be able to assist. The consultant messed up, I am now forced to run around in order to get this resolved. We have personal information and documents on the phone, this is unacceptable!!!</p>