1 reviews | Active since Feb 2017

28 Feb 2017, 17:40

DISAPPOINTING SERVICE

<p>I purchased 3 movie vouchers. 1 voucher was not redeemable. I was late and I had no idea that I was supposed to call getmore to log a complaint. I replaced the ticket at a further cost to me. During the week following the event, the Cell C signal was very poor and I called getmore a week later. I was told that I would not be refunded as I had not logged a complaint. I did not know their policy and therefore didnot keep my movie tickets as proof. A disappointing experience. No resolution to date. </p>

0
Replies (4)
Cell C
Cell C's reply01 Mar 2017, 07:09
Official

We have requested one of our consultants to follow up on this matter with Getmore services and assist.

You will be contacted with feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply01 Mar 2017, 15:40
Official

Lungi has been in contact with you to assist with this matter. She advised that assistance has been offered by the Get More Department and this matter has been sorted out.

Regards


Cell C | MH

Best regards,

Cell C
Cell C's reply01 Mar 2017, 15:42
Official

Mpho has been in contact with you to assist with this matter. She advised that assistance has been offered by the Get More Department and this matter has been sorted out.

Regards


Cell C | MH

Best regards,

's update11 Mar 2017, 16:34
Reviewer Update

Still no resolution Cell C....promises....promises