1 reviews | Active since Nov 2015
Disappointing Experience In Cellc Four Times
went to the Istore Gateway so excited to get Cellc deal Iphone 6s- cellc server was down.Went downstairs to cellc to take deal directly there- was told no stock.walk back in 10 minutes later with my mum- stock suddenly became available. i had no prior credit history, my mum was prepared to take contract on her name. Assistant tried to get my application approved, which was approved, pending my latest pay slip. Was told that the phone would be kept for me.Next morning, i returned with the payslip-only to leave disappointed as the device was given to someone else.i was told that i would be contacted as soon as stock arrived.a week had passed,called the store to follow up,stock had arrived the previous week.left work early to pick up device.waited an hour whilst they tried to find my misplaced documents.was told that they dont have the size or colour for phone that was telephonically discussed.settled for another colour,had to wait half an hour,only to be told that approved application was for the wrong phone.left the store crying.eventually got device from a different store,given a faulty device,network issues prevented me from receiving calls. waiting more than 7days for new device
Thank you for notifying us of the above.
Sincere apologies for the unsatisfactory service and inconvenience caused. This is not the norm or standard service we want for our customers.
We want all our customers to be given proper service. One of our team members will contact you and assist with this matter.
Regards
Cell C | PN
Thank you for notifying us of the above.
Sincere apologies for the unsatisfactory service and inconvenience caused. This is not the norm or standard service we want for our customers.
We want all our customers to be given proper service. One of our team members will contact you and assist with this matter.
Regards
Cell C | PN
