LP
Lebogang P
1 reviews | Active since Oct 2021
04 Oct 2024, 07:06
Disappointing data
II paid for renewal of my data till today it is not working from Monday when I contact them they say they are still waiting for allocation I’m so disappointed in them and their service
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
04 Oct 2024, 07:29Dear Lebogang
We’re really sorry to hear about your experience with the data renewal. It’s frustrating when you’ve paid for a service and it’s not working, especially after reaching out for help. I understand how disappointing this must be.
To assist you further and access your account securely, could you please confirm the following information:
Cell C | RM
We’re really sorry to hear about your experience with the data renewal. It’s frustrating when you’ve paid for a service and it’s not working, especially after reaching out for help. I understand how disappointing this must be.
To assist you further and access your account securely, could you please confirm the following information:
- Name and surname
- ID number
- Bank from which we debit your account
- Debit order date
- How many contracts you have with us
Cell C | RM
Best regards,
Cell C's reply04 Oct 2024, 07:29
Official
Dear Lebogang
We’re really sorry to hear about your experience with the data renewal. It’s frustrating when you’ve paid for a service and it’s not working, especially after reaching out for help. I understand how disappointing this must be.
To assist you further and access your account securely, could you please confirm the following information:
Cell C | RM
We’re really sorry to hear about your experience with the data renewal. It’s frustrating when you’ve paid for a service and it’s not working, especially after reaching out for help. I understand how disappointing this must be.
To assist you further and access your account securely, could you please confirm the following information:
- Name and surname
- ID number
- Bank from which we debit your account
- Debit order date
- How many contracts you have with us
Cell C | RM
Best regards,
LP
Lebogang P's updateReviewer Update
05 Oct 2024, 00:15Lebogang Cynthia Pilane. My Id number *** my account is Capitec bank I don’t do debit order
LP
Lebogang P's update05 Oct 2024, 00:15
Reviewer Update
Lebogang Cynthia Pilane. My Id number *** my account is Capitec bank I don’t do debit order
Cell C's replyOfficial
05 Oct 2024, 08:27Dear Lebogang,
Thank you for your response.
The payment has been allocated to your account.
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 to 48 business hours. Rest assured, our team will assist you promptly and ensure that your contract is reactivated.
Regards
Cell C | DA
Thank you for your response.
The payment has been allocated to your account.
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 to 48 business hours. Rest assured, our team will assist you promptly and ensure that your contract is reactivated.
Regards
Cell C | DA
Best regards,
Cell C's reply05 Oct 2024, 08:27
Official
Dear Lebogang,
Thank you for your response.
The payment has been allocated to your account.
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 to 48 business hours. Rest assured, our team will assist you promptly and ensure that your contract is reactivated.
Regards
Cell C | DA
Thank you for your response.
The payment has been allocated to your account.
We have escalated your query to the appropriate team, and you can expect to be contacted within 24 to 48 business hours. Rest assured, our team will assist you promptly and ensure that your contract is reactivated.
Regards
Cell C | DA
Best regards,
Cell C's replyOfficial
05 Oct 2024, 11:44Our consultant attempted to reach you telephonically on the number *** but unfortunately was unable to make contact.
To facilitate further communication, we kindly request that you provide us with an alternative contact number and specify a suitable time that would be convenient for us to reach you.
Your prompt response would be greatly appreciated to ensure that we can assist you without any delays.
Thank you, and we look forward to hearing from you soon.
Cell C | DA
To facilitate further communication, we kindly request that you provide us with an alternative contact number and specify a suitable time that would be convenient for us to reach you.
Your prompt response would be greatly appreciated to ensure that we can assist you without any delays.
Thank you, and we look forward to hearing from you soon.
Cell C | DA
Best regards,
Cell C's reply05 Oct 2024, 11:44
Official
Our consultant attempted to reach you telephonically on the number *** but unfortunately was unable to make contact.
To facilitate further communication, we kindly request that you provide us with an alternative contact number and specify a suitable time that would be convenient for us to reach you.
Your prompt response would be greatly appreciated to ensure that we can assist you without any delays.
Thank you, and we look forward to hearing from you soon.
Cell C | DA
To facilitate further communication, we kindly request that you provide us with an alternative contact number and specify a suitable time that would be convenient for us to reach you.
Your prompt response would be greatly appreciated to ensure that we can assist you without any delays.
Thank you, and we look forward to hearing from you soon.
Cell C | DA
Best regards,