Disappointing customer service experience

Good day,

I am sending this review out of frustration and disappointment. I am a cell c customer for years and on Saturday my phone screen went blank. I went to cell c Kolonade to print an invoice to give my phone in at Samsung, to my Suprise the invoice did not show the IMEI number.

An email was sent to me on Monday from Jeanette from FX Cellular regarding the repair of my cell phone. I have spoken to 5 cell c customer service agents and even went to cell c Hatfield Plaza for assistance as this is a contract phone.

Finally received my contract from Reboane Maile from cell c and still my contract does not show the IMEI number. I contacted cell c again and to my surprise they could not assist me.

The lady from FX Cellular contacted cell c with me on the other line and insisted speaking to the manager (Viola) and according to her a case must be logged and after 48 hours they can assist me, I keep on telling her I did communicate with the sales department and the just going to send me a contract without the relevant information.

I am very disappointed in the service I received from cell c as this is a very urgent matter and they can't assist me. If they can't assist me, I can't fix my phone which is on contract and under Warranty.

If this is the case, then I request to be provided with a new phone and there is no damage to the phone or cell c must release my contract.

I am not going to pay for a cell phone every month and can't fix a factory fault because cell c could not assist me with all relevant information. I also refuse to wait another week or two for my cell phone to be fixed.

this is extremely urgent, and my hands are tied up regarding the poor service I received from cell c.

Fx Cellular - Jeanette (contractor for Samsung) - ***

I really need urgent assistance regarding this matter as I can't understand how a service provider can't provide me with my own details.

Thank you for your assistance. Nadia Roman

I am currently only available on my email or office number ***)