Disappointing customer service

Hi. I have received a call back from Teboho Moalusi who promised to get my original order for the black Friday but after that I received another call from Vangebhi saying delivery was sent but not accepted in my order been canceled when asked for tracker number as I had not received no call from delivery company the usual procedure than she wants me to accept other contract with different price.. Am so frustrated with all the stories that the customer care consultant that I can write a book with their incompendence service. Very disappointing service received which is uncalled stress. Very very disappointed with the follow up. I await for Vusi Mochala to compensate for all the stress his incompendant customer care consultanthave but me through.. and give me what I upgraded I had signed up. With the discount

Dudu Naseko a cell C consultant had called me December and told me she located stock will be delivered before Christmas it comes with R7000 accessories smart watch, ear buds the etc only to receive a call before Christmas saying warehouse closed will get delivered new year when reopen. I still await hearing other stories from consultant incompendent very poor service. So disappointing

8:11pm today I received a sms from cell C with a new figure to the contract upgrade :black Friday specials which I have still not received but a sms stating debit amount to be R1407 for a R399 contract top up. Clearly told straight R399 account to be debited for that fee no other charges was explained and I am currently on a sim which was R99 but went up to R104 and than when I upgraded it went To R196. And now this month R1407..this is daylight theif with no Handset not received, but debit order notification received with over charged figure which doesnot make sense as my payments are upto date. I await for cell C to sort out their billing.. For no service received the stress am going through with this upgrade as been tramazing. Money to be debited on time that to a figure that is out rageous as I cannot understand why I am getting that high incorrect figure. Again incompendent workers.. Very frustrating. I need a complete break down. My account upto date. What the extra charges. I want it send in writing as every consultant that as called as given me untrue stories or explanations. Please can some assist me as I am now fed up with cell c services. With their outrageous figure. I work very hard for my income and every cent is budgeted.

Upgrade contract not actived no has the package arrived but sms for debit order sent after 8pm informing me an outrageous amount. Please assist urgently. Why is cell c doing this to their loyal customers. Is it because I complaint on this platform the incompendent consultants of they had done my order correctly I would not be having this hassal.