Disappointing Cell C Service

I am on a contract with cell c for fibre for home. In March 2021 I was without internet/fibre connection for 4 days and in April I was again without connection for 4 days again. The ref numbers are CF188034 and ISP-456285, both occasions I was told that it was Vumatel's fault, as a customer I do not expect customer service consultants to tell me this because I did not sign a contract with Vumatel, but with Cell C. I enquired about re imbur*****ts for the money I spent on data for these days without the internet, for the March incident an email was sent, and this is the response: "Thank you for contacting CFibre support. We have received your email, we do apologize for inconveniences caused during the time we had a challenge. In events where there were repairs due to damages or signal issues, there are no reimbur*****ts because those are unforeseen circumstances".

For my April problem, they did not even bother to address the issue of being reimbursed. I am so disappointed. After the problem of connection was resolved today (19 April 2021), I got a call from them telling me that they were working on it and will keep me updated...This was after I was reconnected...