Disappointing Cell C Fibre disgusting service

I received a phone call from one of their Krishna Naiker requesting me to contract on an Hawei Modem for approx R1200 pm I gladly accepted and paid every month until she contacted me again to advise Fibre to the home have a special fir R799 uncapped. On the 6th Nov 2021 I completed application sent my bank statement copy of ID and subscriber agreement.she advised me the router is for free and vumatel will do installation and cell c will come afterwards with new router. I have contacted cell c since Nov and no one could find my application a guy name Joshua stsred it so I resent info inNov. I have so many names and reference number however this one seems to be Fibre ***. I was advised it will be delivered yesterday 31 March no one called me I was left hanging on the phone waiting for someone to help resolve matter. I want cellc to credit my new contract with the all the R1200 I have paid since Nov 2021. I would like my router to be installed and up and running by tomorrow the 2nd Aptil 2022.this matter is urgent and I'm very disappointed in cell c service to clients cause the agent don't even know what to say.i need this resolved ASAP or I cancel all my contacts with no extra fees to another provider