Disappointing C Fibre
My dog got hold off my fibre line as it was done in a way you could get to it. I asked Cell C my fibre provider for support and they send the problem to VUMA as its their line. I was told that I have to pay for re-installation and the cost would be R1725. I was also told to first send them proof of payment before they would make an appointment for re-installation. I did say that it was urgent so I did send them POP and asked them to see as urgent. Kelebogile Mokadi asked if she could phone me the next morning to arrange installation and I agreed to please do so. I have not received a phone call or any communication after this and I’m waiting to please be helped.
I have phoned Cell C Support and asked if they can pay the re-installation as I went past my 24 months and then they will have me for another 24 months but was told for me to do that I have to cancel my contract first and the reapply for Fibre after that and that it will take more than a month time I don’t have to get re-connected that’s why I had to just pay the re-installation myself.
We sincerely apologize for the inconvenience you’ve experienced regarding the re-installation of your fibre line. We completely understand how frustrating this situation must be, and we truly appreciate your patience as we work towards a resolution.
Please be assured that we have escalated your issue to our Support Team for further investigation. We are treating this with the urgency it deserves, and we will ensure that the necessary steps are taken to resolve the matter as quickly as possible.
Once again, we apologize for the delay and the lack of communication on our part. Thank you for your understanding, and we will keep you updated as soon as we have more information.
Regards
Cell C | CW
We sincerely apologize for the inconvenience you’ve experienced regarding the re-installation of your fibre line. We completely understand how frustrating this situation must be, and we truly appreciate your patience as we work towards a resolution.
Please be assured that we have escalated your issue to our Support Team for further investigation. We are treating this with the urgency it deserves, and we will ensure that the necessary steps are taken to resolve the matter as quickly as possible.
Once again, we apologize for the delay and the lack of communication on our part. Thank you for your understanding, and we will keep you updated as soon as we have more information.
Regards
Cell C | CW