Disappointing

<p>I hate having to complain about a service but I'm afraid C Surance and Cell C has pushed me that far. I bought a phone on contract early August 2016 and decided to include the insurance option they offered. I pay R165 for this insurance. I had a problem with my phone's screen early November and contacted C Surance and I was advised they had not received my service agreement from the store. I was given an email address to send it to which I did 3weeks ago already. I have been trying to get hold of C Surance with just a hold tone since 10th November with regards to this as I need to get my screen sorted . Whenever I call I wait for more than 15min with no answer. I urgently need this fixed </p>