Disappointed with the huawei vip gold card service

I hav taken out a contract with cellc for an huawei p9 plus in aug 2016 up until this date my phone had not been booked in for repairs. As an huawei vip gold card owners we are allowd two free screen changes. This is the first tym i hate booked my phone in an was told tht it could not be repaird with the vip card which infact means free of charge, reason being cellc is the nly service promise that only took out a one year warrnty with huawei. I then recived a quote of R9095.00 to repair a cracked screen. As a loyal customer of celc for more than 7 years i find this really upsetn and disappointing.

I hope somethng will be done to solve this issue because its a totaly ******* depriving customers the advantage of a service offerd by huawei dirctly.