Disappointed with Cell C service

Good day

To start off this is very disappointing for me to write this email and explain myself again as to my situation with Cell c billing

I have been a loyal customer for many years now and to receive no assistance is very upsetting , and feel to report this to Hello peter and write up a review on the service I receive or report this to a consumer journalist.

to explain from the beginning what happened

There was an agent who phoned me for a double deal promotion , Oppo A17K - that cell c was having I was quite happy with that deal since it fitted within my budget for R440 which is also affordable for me to pay , this was in April

I received the double deal meaning 2 phones . but to my surprise I received and extra set of double deal phone another 2 phones so I had 4 phones what do I do with 4 phones.

The next day i phoned cell c customer care department I queried about it , it was no where on cell c system that an extra set was sent to me , I therefore gave in the phones IMEI Numbers / phone numbers and made arrangements for it to be collected ,

this extra phone was added onto my billing as well , it was not my mistake it was done internally and I am paying for some ones careless mistake in issuing me an extra set of phone.

Arrangement was done by cell c to collect the phone by Ram couriers collected on the 26/05/2023.

All this time I am phoning Cell c to check if they received the phones which they did , but my bill amount has not been adjusted

I phoned accounts department to see what is happening

and i am being told that the extra set of phone I returned is still on my name and being billed and the set that I have that number has been cancelled , so i am really confused as to what's happening

I have 3 contracts with cell c

084 - R99 - DATA SIM 065 - R65 - DATA SIM

074 - R440 - OPPO DEAL UNIT

065 265 - This supposed to be cancelled as it has been returned - extra set double deal phone

My monthly bill this month was R1012.70 - WHAT AM I BEING CHARGED EXTRA FOR ?

where as my bill amount supposed to be around R600 , something that is not my mistake i am being billed for extra

I have requested many times for this to be sorted out and nothing has been done, except being given the below case numbers

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I humble appeal to you to escalate this matter and assist me