Disappointed with cell c !!!

Hi , I'm writing this post on behalf of my aunt. My aunt has one contract with cell c but as of late she has been noticing another separate amount being deducted from her personal bank account for a contract she hasn't even take she doesn't have a separate contract but she is being charged for one .. she went to cell c and queried with them but she was left in dismay they didnt help her further.. but insisted she has another contract to which that number doesn't even exist. I agree she has one contract of R535.85 of which she has being paying upto date but since February this year cell c has been deducting R712,45 and April R718,99 .

She has queried with the saps and she has made out an affidavit. All her documents , print outs and papers are at hand.

The amount mentioned above for a contract which "doesn't even exist " in her name can that be sorted asap because this is unprofessional!!! Absolutely disappointed by the service of Cell C . Kindly contact Shanitha Moses on +***6 .

Thank you.