Disappointed or even disgusted is an understatement

<p>Experienced the same problem 7 times in 12 months. It's so amazing how cell c reminds you 4-5 days before month end that your payment is due at the end of the month but never returns your calls regarding a problem you've already reported more than 4 times. </p> <p> </p> <p>I don't even know what to say about the bad service I've received after being a loyal customer for more than a few years and never missed a payment on my contract. My Sony Xperia E4 Dual is exactly 12.1 months old and I've experienced the same black out problem 7times in total. Every time I report this problem, they just arrange for the phone to be collected by courier and a few weeks after that the phone comes back with the same problem every time. The QC report only States there's nothing wrong but a software problem and that it's been updated. Every time. </p> <p> </p> <p>Fast forward to 7times. Same story every time. The last time was the 7th time. I have to say, you're very quick to respond to everything else but the real problem. Two weeks ago I spoke to yet ANOTHER consultant regarding the same problem. Only this time the consultant actually advised me on options that I have. After this, I contacted Cell C Beaufort West as this was the closest branch at the time (I upgraded via Head office) and spoke to a Mark ( another consultant from another branch as the actual staffvwas on training in George) and explained to him what the consultant (Ayanda at head office) . I explained to him the phone is dead and everything else associated with the problems I've been experiencing ever since the first black out. He told me to come in and bring the phone so he can evaluate for a trade in. When I got there, he very politely told me that unfortunately my warranty has expired but he'll do me "a favour" by sending it in for repairs anyway. Also telling me that because the phone is dead he's unable to evaluate for trade in. This, after I told him over the phone that the phone is dead. He also told me he'd phone me back first thing the next morning. I'm still waiting. I made the mistake to put in yet ANOTHER complain with cell c accounts, upgrades and whatever department else and they told me I'll be hearing from them 24-48 hours and once again, I'M STILL WAITING!!!! </p> <p> </p> <p>What am I supposed to do now?? I'm paying for a headset but I don't even have it??!! </p> <p>What's wrong cell C? Please give me an answer. I'm tired of waiting!!! Really. </p> <p> </p> <p> </p> <p> </p> <p>My question to SONY and CELL C is this: Is this how you treat your customers? </p> <p> </p>