Disappointed loyal customer of Cell C

Cell C has acknowledge an error was made on the side with regards to debit orders that has gone off my account. they have also confirmed that I cancel their services when amounts went off my account that no one could explain to me, I received an call from Thabisile Ngcobo from Social media dept advising that the router will be collected and i will receive the refund of R1257.00 as this is the amount due to me. she also acknowledge i was offered a router at the value of R399 but i was billed R743.00. She also confirmed that i was sent an extra sim that i didnt agree to and as results i was charge prorate fees of R634.00. Cell C are not just untruthful in their services but they also make promises they cant keep. they are debiting my account for somethin that i didn't agree to. I would like to have to have the ombudsman details. Cell C is clearly above the law and are lawless in their dealings with the customers. it is extremely frustrating when a "legitimate company" like Cell C conduct themselves in this very disgraceful, disrespectful, dishonest and very *********. Cell C has shown that they dont value customers who have been with them more than 6 years and have never missed a debit ordered and nor unpaid debit orders before this incident where my account has been left in a negative of R1257. I am tired of the back and forth. can someone from Cell C call me who is competent and still lives the core values of Cell C which one of them is: "BE CUSTOMER FIRST" and the other being "OWN IT"?