MS
Melanie S
1 reviews | Active since Oct 2009
07 Nov 2023, 17:20
Disappointed loyal customer!
Good day Cell c I am a rather disappointed customer, I got my first contract with you around 2011 or 2012... that's at least 11 years! I now have 5 contracts with you... I upgraded 1 contract in August 2023, to a laptop for my father, it was faulty... so I had to go through the painful process of reversing the upgrade and redoing it... the second laptop was also faulty (same brand and model) so again I had to reverse the upgrade and redo it, 3rd time lucky I guess, the 3rd upgrade I upgraded to a different brand... the problem comes in that this entire process took from August to October 2023 and in the meantime I had another 2 upgrades due. I then upgraded in September 2023 to a phone for my mother and this upgrade was done while I was still in the process of trying to get a working laptop upgrade for my father. Now I'm due to upgrade my line but when I tried, cell c informed me that my score is too low... yes it's too low because I had to upgrade one of my lines 3 times! (Which I am aware that it affects your score) the frustrating part is that I haven't missed a single payment in over 3 years (sine lockdown 2020) if the laptop given to my father in August was working then I would have been able to upgrade my mother's line in September and my line in October or November with no problems but I ended up doing the upgrade for the laptop for the 3rd time in October. I have now been advised that I need to wait until the end of November so cell c can re-credit score me to see if I qualify for the device I want. I now have to miss out on your black Friday specials because cell c sell a laptop they are aware is problematic, as I have been advised that is the case with this specific brand and model by a cell c direct agent. Please help me understand why no one is able to "bypass" the system (beam) to increase my score sufficiently so I am able to upgrade to my desired device... especially since it's not my fault we ended up with 2 faulty laptops and waited 3 months in total for this to be sorted out! To make matters worse... both of the contracts I upgraded were actually a downgrade from the previous installment!! It just honestly baffles the mind... I know your system and your process... I worked for cell c for years.
Helpful (0)
Replies (20)0
Replies (20)
Cell C's replyOfficial
07 Nov 2023, 17:48Dear Melanie Smuts
Thank you for contacting us.
We really appreciate your loyalty. Please accept our sincerest apologies as we look into this matter.
Do expect our call within 24 hours.
Cell C|NT
Thank you for contacting us.
We really appreciate your loyalty. Please accept our sincerest apologies as we look into this matter.
Do expect our call within 24 hours.
Cell C|NT
Cell C's reply07 Nov 2023, 17:48
Official
Dear Melanie Smuts
Thank you for contacting us.
We really appreciate your loyalty. Please accept our sincerest apologies as we look into this matter.
Do expect our call within 24 hours.
Cell C|NT
Thank you for contacting us.
We really appreciate your loyalty. Please accept our sincerest apologies as we look into this matter.
Do expect our call within 24 hours.
Cell C|NT
Cell C's replyOfficial
14 Nov 2023, 15:17Dear Melanie Smuts,
We appreciate your patience regarding your upgrade query. Our team is actively addressing your request, and we will provide you with feedback as soon as possible.
Thank you for your understanding.
Regards,
Cell C | TM
We appreciate your patience regarding your upgrade query. Our team is actively addressing your request, and we will provide you with feedback as soon as possible.
Thank you for your understanding.
Regards,
Cell C | TM
Cell C's reply14 Nov 2023, 15:17
Official
Dear Melanie Smuts,
We appreciate your patience regarding your upgrade query. Our team is actively addressing your request, and we will provide you with feedback as soon as possible.
Thank you for your understanding.
Regards,
Cell C | TM
We appreciate your patience regarding your upgrade query. Our team is actively addressing your request, and we will provide you with feedback as soon as possible.
Thank you for your understanding.
Regards,
Cell C | TM
MS
Melanie S's updateReviewer Update
17 Nov 2023, 14:55Good day Cell c, it's now the 17th of November and I am unfortunately still waiting for this to be resolved. 10 days now! I'm trying my best to be patient... I'm just surprised that it has taken this long.
Kind Regards,
Melanie
Kind Regards,
Melanie
MS
Melanie S's update17 Nov 2023, 14:55
Reviewer Update
Good day Cell c, it's now the 17th of November and I am unfortunately still waiting for this to be resolved. 10 days now! I'm trying my best to be patient... I'm just surprised that it has taken this long.
Kind Regards,
Melanie
Kind Regards,
Melanie
MS
Melanie S's updateReviewer Update
21 Nov 2023, 18:26Good day Cell c,
It's now the end of business on the 21st of November 2023 and I'm still waiting... I last recieved a call on Saturday the 18th of November with the same feedback I recieved since Wednesday!!
Kind regards,
Melanie
It's now the end of business on the 21st of November 2023 and I'm still waiting... I last recieved a call on Saturday the 18th of November with the same feedback I recieved since Wednesday!!
Kind regards,
Melanie
MS
Melanie S's update21 Nov 2023, 18:26
Reviewer Update
Good day Cell c,
It's now the end of business on the 21st of November 2023 and I'm still waiting... I last recieved a call on Saturday the 18th of November with the same feedback I recieved since Wednesday!!
Kind regards,
Melanie
It's now the end of business on the 21st of November 2023 and I'm still waiting... I last recieved a call on Saturday the 18th of November with the same feedback I recieved since Wednesday!!
Kind regards,
Melanie
MS
Melanie S's updateReviewer Update
23 Nov 2023, 11:35So... it's finally been resolved with credit vetting but now I'm in the process of doing the upgrade and I am informed that I only qualify for the 24 month option at a higher price and not the 36 month option as requested!! I genuinely can't even deal with all this anymore... every process and every upgrade with cell c always ends up being torture and a struggle! Your system (Beam) is a huge pain!! There is an upgrade agent trying to resolve this but please, please help!!!
Regards,
Melanie
Regards,
Melanie
MS
Melanie S's update23 Nov 2023, 11:35
Reviewer Update
So... it's finally been resolved with credit vetting but now I'm in the process of doing the upgrade and I am informed that I only qualify for the 24 month option at a higher price and not the 36 month option as requested!! I genuinely can't even deal with all this anymore... every process and every upgrade with cell c always ends up being torture and a struggle! Your system (Beam) is a huge pain!! There is an upgrade agent trying to resolve this but please, please help!!!
Regards,
Melanie
Regards,
Melanie
MS
Melanie S's updateReviewer Update
23 Nov 2023, 15:29Good day Cell c,
Thank you so much, let us hope it gets resolved in a timely manner.
Kind regards,
Melanie
Thank you so much, let us hope it gets resolved in a timely manner.
Kind regards,
Melanie
MS
Melanie S's update23 Nov 2023, 15:29
Reviewer Update
Good day Cell c,
Thank you so much, let us hope it gets resolved in a timely manner.
Kind regards,
Melanie
Thank you so much, let us hope it gets resolved in a timely manner.
Kind regards,
Melanie
MS
Melanie S's updateReviewer Update
28 Nov 2023, 09:57Good day Cell c,
It's now the 28th of November 2023! This is ridiculous, I might as well have saved myself the torture and waited the month out... I cannot believe this has taken 3 weeks already. I was told by the retensions agent that she will send Lerato an email regarding the issue and get her to call me but that hasn't happened. I haven't recieved a single phone call with feedback since I commented again on the 23rd of November. I'm trying my best to be patient but this is seriously taking way to long to sort out.
Kind regards,
Melanie
It's now the 28th of November 2023! This is ridiculous, I might as well have saved myself the torture and waited the month out... I cannot believe this has taken 3 weeks already. I was told by the retensions agent that she will send Lerato an email regarding the issue and get her to call me but that hasn't happened. I haven't recieved a single phone call with feedback since I commented again on the 23rd of November. I'm trying my best to be patient but this is seriously taking way to long to sort out.
Kind regards,
Melanie
MS
Melanie S's update28 Nov 2023, 09:57
Reviewer Update
Good day Cell c,
It's now the 28th of November 2023! This is ridiculous, I might as well have saved myself the torture and waited the month out... I cannot believe this has taken 3 weeks already. I was told by the retensions agent that she will send Lerato an email regarding the issue and get her to call me but that hasn't happened. I haven't recieved a single phone call with feedback since I commented again on the 23rd of November. I'm trying my best to be patient but this is seriously taking way to long to sort out.
Kind regards,
Melanie
It's now the 28th of November 2023! This is ridiculous, I might as well have saved myself the torture and waited the month out... I cannot believe this has taken 3 weeks already. I was told by the retensions agent that she will send Lerato an email regarding the issue and get her to call me but that hasn't happened. I haven't recieved a single phone call with feedback since I commented again on the 23rd of November. I'm trying my best to be patient but this is seriously taking way to long to sort out.
Kind regards,
Melanie
MS
Melanie S's updateReviewer Update
28 Nov 2023, 12:06This is just not good enough cell c... all I keep hearing is that it's been escalated further, but nothing happens for days... surely your I.T team know Beam well enough to assist?! In all the years cell c have had the 24 and 36 month option, I've never been told I cannot qualify for the 36 month contract! I genuinely thought a client has the right to choose either or! Are you at cell c trying to intentionally get rid of me as a client? Do I not contribute enough to cell c monthly to be seen as a priority? I have had the worst year dealing with cell c, first it was my c-fibre that you guys completely messed up, then an upgrade done 3 times over because of faulty laptops and now this... where does it end? What do you at cell c do to make this up to a client who spends thousands a month?! All you do is apologize... you just do not understand what you at cell c have put me through this year! Cell c can do better than this!
Kind regards,
Melanie
Kind regards,
Melanie
MS
Melanie S's update28 Nov 2023, 12:06
Reviewer Update
This is just not good enough cell c... all I keep hearing is that it's been escalated further, but nothing happens for days... surely your I.T team know Beam well enough to assist?! In all the years cell c have had the 24 and 36 month option, I've never been told I cannot qualify for the 36 month contract! I genuinely thought a client has the right to choose either or! Are you at cell c trying to intentionally get rid of me as a client? Do I not contribute enough to cell c monthly to be seen as a priority? I have had the worst year dealing with cell c, first it was my c-fibre that you guys completely messed up, then an upgrade done 3 times over because of faulty laptops and now this... where does it end? What do you at cell c do to make this up to a client who spends thousands a month?! All you do is apologize... you just do not understand what you at cell c have put me through this year! Cell c can do better than this!
Kind regards,
Melanie
Kind regards,
Melanie
MS
Melanie S's updateReviewer Update
28 Nov 2023, 16:08If Lerato ever puts the phone down in my ear again, I will take this matter further. Now the system says I am declined to upgrade because I have already upgraded in September but it was another number that I did an upgrade on... now Lerato has to escalate the matter to credit vetting all over again and she cannot say how long this will take to get resolved!! I am back at square one!! I am literally a traumatized human being right now because of cell c! Everyone wants a job but no one wants to do the work! Sort this out cell c! I am LIVID!!!
Regards,
Melanie Smuts
Regards,
Melanie Smuts
MS
Melanie S's update28 Nov 2023, 16:08
Reviewer Update
If Lerato ever puts the phone down in my ear again, I will take this matter further. Now the system says I am declined to upgrade because I have already upgraded in September but it was another number that I did an upgrade on... now Lerato has to escalate the matter to credit vetting all over again and she cannot say how long this will take to get resolved!! I am back at square one!! I am literally a traumatized human being right now because of cell c! Everyone wants a job but no one wants to do the work! Sort this out cell c! I am LIVID!!!
Regards,
Melanie Smuts
Regards,
Melanie Smuts
MS
Melanie S's updateReviewer Update
28 Nov 2023, 16:17I literally cried out of frustration... the pain and suffering cell c has caused me is immense!! How is a client suppose to deal with all this?? This year has been a complete nightmare because of you guys. I'm begging you to sort this out promptly please! I genuinely can't deal with this anymore!
Regards,
Melanie Smuts
Regards,
Melanie Smuts
MS
Melanie S's update28 Nov 2023, 16:17
Reviewer Update
I literally cried out of frustration... the pain and suffering cell c has caused me is immense!! How is a client suppose to deal with all this?? This year has been a complete nightmare because of you guys. I'm begging you to sort this out promptly please! I genuinely can't deal with this anymore!
Regards,
Melanie Smuts
Regards,
Melanie Smuts
Cell C's replyOfficial
28 Nov 2023, 16:41We hope this message finds you in a moment of calm amidst the frustrations you've been experiencing. Firstly, we want to extend our sincere apologies for the challenges you've faced with Cell C, and we understand that this has been an incredibly difficult year for you.
Your concerns have been escalated to our credits department for immediate attention, and we are actively working to resolve the issues you've raised. We acknowledge that the situation has caused you immense frustration, and we are committed to rectifying it as promptly as possible.
We genuinely appreciate your patience during this time, and we want to assure you that we take your concerns seriously. While we cannot provide an exact turnaround time for resolution at this moment, we assure you that our team is actively working on your case.
Once again, we apologize for any distress you've experienced. Our goal is to restore your trust in Cell C, and we appreciate your understanding as we work to resolve this matter.
Regards,
Cell C | TM
Your concerns have been escalated to our credits department for immediate attention, and we are actively working to resolve the issues you've raised. We acknowledge that the situation has caused you immense frustration, and we are committed to rectifying it as promptly as possible.
We genuinely appreciate your patience during this time, and we want to assure you that we take your concerns seriously. While we cannot provide an exact turnaround time for resolution at this moment, we assure you that our team is actively working on your case.
Once again, we apologize for any distress you've experienced. Our goal is to restore your trust in Cell C, and we appreciate your understanding as we work to resolve this matter.
Regards,
Cell C | TM
Cell C's reply28 Nov 2023, 16:41
Official
We hope this message finds you in a moment of calm amidst the frustrations you've been experiencing. Firstly, we want to extend our sincere apologies for the challenges you've faced with Cell C, and we understand that this has been an incredibly difficult year for you.
Your concerns have been escalated to our credits department for immediate attention, and we are actively working to resolve the issues you've raised. We acknowledge that the situation has caused you immense frustration, and we are committed to rectifying it as promptly as possible.
We genuinely appreciate your patience during this time, and we want to assure you that we take your concerns seriously. While we cannot provide an exact turnaround time for resolution at this moment, we assure you that our team is actively working on your case.
Once again, we apologize for any distress you've experienced. Our goal is to restore your trust in Cell C, and we appreciate your understanding as we work to resolve this matter.
Regards,
Cell C | TM
Your concerns have been escalated to our credits department for immediate attention, and we are actively working to resolve the issues you've raised. We acknowledge that the situation has caused you immense frustration, and we are committed to rectifying it as promptly as possible.
We genuinely appreciate your patience during this time, and we want to assure you that we take your concerns seriously. While we cannot provide an exact turnaround time for resolution at this moment, we assure you that our team is actively working on your case.
Once again, we apologize for any distress you've experienced. Our goal is to restore your trust in Cell C, and we appreciate your understanding as we work to resolve this matter.
Regards,
Cell C | TM
MS
Melanie S's updateReviewer Update
28 Nov 2023, 17:39Good afternoon cell c,
I appreciate your prompt reply and although all you can do is apologize, I do appreciate that however it unfortunately doesn't make up or take away the nightmare you have put me through. I pay my account on time every month, so it's just quite disheartening to have to endure this kind of service. Out of frustration I swore over the phone when speaking to Lerato, I was not swearing at her but for that I do apologize. A client can only take so much and to have to start this painful process over again is literally depressing! I'd love for this to be sorted out soonest so I can move forward with my life. I have to constantly keep my phone near incase you call, I have to make time to take the call and then be patient and wait for a resolution so please understand that 3 weeks in my mind is more than enough time to have sorted this out... hence the reason why I am beyond frustrated and on the verge of giving up. I cannot wait another 2 or 3 weeks let along another week for this to come to a conclusion.
Kind regards,
Melanie Smuts
I appreciate your prompt reply and although all you can do is apologize, I do appreciate that however it unfortunately doesn't make up or take away the nightmare you have put me through. I pay my account on time every month, so it's just quite disheartening to have to endure this kind of service. Out of frustration I swore over the phone when speaking to Lerato, I was not swearing at her but for that I do apologize. A client can only take so much and to have to start this painful process over again is literally depressing! I'd love for this to be sorted out soonest so I can move forward with my life. I have to constantly keep my phone near incase you call, I have to make time to take the call and then be patient and wait for a resolution so please understand that 3 weeks in my mind is more than enough time to have sorted this out... hence the reason why I am beyond frustrated and on the verge of giving up. I cannot wait another 2 or 3 weeks let along another week for this to come to a conclusion.
Kind regards,
Melanie Smuts
MS
Melanie S's update28 Nov 2023, 17:39
Reviewer Update
Good afternoon cell c,
I appreciate your prompt reply and although all you can do is apologize, I do appreciate that however it unfortunately doesn't make up or take away the nightmare you have put me through. I pay my account on time every month, so it's just quite disheartening to have to endure this kind of service. Out of frustration I swore over the phone when speaking to Lerato, I was not swearing at her but for that I do apologize. A client can only take so much and to have to start this painful process over again is literally depressing! I'd love for this to be sorted out soonest so I can move forward with my life. I have to constantly keep my phone near incase you call, I have to make time to take the call and then be patient and wait for a resolution so please understand that 3 weeks in my mind is more than enough time to have sorted this out... hence the reason why I am beyond frustrated and on the verge of giving up. I cannot wait another 2 or 3 weeks let along another week for this to come to a conclusion.
Kind regards,
Melanie Smuts
I appreciate your prompt reply and although all you can do is apologize, I do appreciate that however it unfortunately doesn't make up or take away the nightmare you have put me through. I pay my account on time every month, so it's just quite disheartening to have to endure this kind of service. Out of frustration I swore over the phone when speaking to Lerato, I was not swearing at her but for that I do apologize. A client can only take so much and to have to start this painful process over again is literally depressing! I'd love for this to be sorted out soonest so I can move forward with my life. I have to constantly keep my phone near incase you call, I have to make time to take the call and then be patient and wait for a resolution so please understand that 3 weeks in my mind is more than enough time to have sorted this out... hence the reason why I am beyond frustrated and on the verge of giving up. I cannot wait another 2 or 3 weeks let along another week for this to come to a conclusion.
Kind regards,
Melanie Smuts
Cell C's replyOfficial
28 Nov 2023, 18:05We understand that your time is valuable, and the inconvenience you've faced is regrettable. Your concerns have been heard, and we acknowledge the impact this has had on your daily life. We genuinely apologize for any stress this has caused and for the delays in resolving the matter.
Please accept our assurance that we are actively working to expedite the resolution of your case. We recognize the urgency of your situation and are committed to bringing it to a swift conclusion. Your feedback is invaluable to us, and we are taking steps to prevent similar issues in the future.
We want to assure you that your voice has been heard, and we are making every effort to ensure a prompt and satisfactory resolution.
Regards,
Cell C | TM
Please accept our assurance that we are actively working to expedite the resolution of your case. We recognize the urgency of your situation and are committed to bringing it to a swift conclusion. Your feedback is invaluable to us, and we are taking steps to prevent similar issues in the future.
We want to assure you that your voice has been heard, and we are making every effort to ensure a prompt and satisfactory resolution.
Regards,
Cell C | TM
Cell C's reply28 Nov 2023, 18:05
Official
We understand that your time is valuable, and the inconvenience you've faced is regrettable. Your concerns have been heard, and we acknowledge the impact this has had on your daily life. We genuinely apologize for any stress this has caused and for the delays in resolving the matter.
Please accept our assurance that we are actively working to expedite the resolution of your case. We recognize the urgency of your situation and are committed to bringing it to a swift conclusion. Your feedback is invaluable to us, and we are taking steps to prevent similar issues in the future.
We want to assure you that your voice has been heard, and we are making every effort to ensure a prompt and satisfactory resolution.
Regards,
Cell C | TM
Please accept our assurance that we are actively working to expedite the resolution of your case. We recognize the urgency of your situation and are committed to bringing it to a swift conclusion. Your feedback is invaluable to us, and we are taking steps to prevent similar issues in the future.
We want to assure you that your voice has been heard, and we are making every effort to ensure a prompt and satisfactory resolution.
Regards,
Cell C | TM
MS
Melanie S's updateReviewer Update
06 Dec 2023, 08:56Good day Cell c.
Another week has passed, I'm trying to be patient. It's taken a month now for this to be resolved. I unfortunately haven't had any feedback in the last week. Please can you find out what the delay is. I just want this sorted so I can move forward with my life and enjoy Christmas.
Kind regards
Another week has passed, I'm trying to be patient. It's taken a month now for this to be resolved. I unfortunately haven't had any feedback in the last week. Please can you find out what the delay is. I just want this sorted so I can move forward with my life and enjoy Christmas.
Kind regards
MS
Melanie S's update06 Dec 2023, 08:56
Reviewer Update
Good day Cell c.
Another week has passed, I'm trying to be patient. It's taken a month now for this to be resolved. I unfortunately haven't had any feedback in the last week. Please can you find out what the delay is. I just want this sorted so I can move forward with my life and enjoy Christmas.
Kind regards
Another week has passed, I'm trying to be patient. It's taken a month now for this to be resolved. I unfortunately haven't had any feedback in the last week. Please can you find out what the delay is. I just want this sorted so I can move forward with my life and enjoy Christmas.
Kind regards
Cell C's replyOfficial
06 Dec 2023, 10:32Dear Melanie Smuts,
Please receive our sincerest apologies for the unpleasant experience.
We have escalated the matter to management and you will receive a call as soon as possible with feedback.
Regards,
Cell C | TN
Please receive our sincerest apologies for the unpleasant experience.
We have escalated the matter to management and you will receive a call as soon as possible with feedback.
Regards,
Cell C | TN
Cell C's reply06 Dec 2023, 10:32
Official
Dear Melanie Smuts,
Please receive our sincerest apologies for the unpleasant experience.
We have escalated the matter to management and you will receive a call as soon as possible with feedback.
Regards,
Cell C | TN
Please receive our sincerest apologies for the unpleasant experience.
We have escalated the matter to management and you will receive a call as soon as possible with feedback.
Regards,
Cell C | TN
MS
Melanie S's updateReviewer Update
07 Dec 2023, 23:58Good evening cell c
Imagine my disappointment... I go online now to look at your new connector book for December 2023 to see that the phone I wanted to upgrade to (or tried to at least) is now R70 more a month!! That's R2520 more over 36 months! Cell c's incompetence and the fact that someone made a mistake now has to cost me more money! I was suppose to do my upgrade in October already but couldn't so I came to terms with doing it in November... if credit vetting had just done their job and checked correctly, that I haven't upgraded the number in question then I would have upgraded already. What are you at cell c going to do to rectify this? Are you just going to shrug your shoulders and force me to pay R70 more a month for a mistake cell c made? Or are you actually going to take responsibility for the poor service I have recieved. I'm flabbergasted that your credit vetting department can take days (now 9) to correct their mistake. What is the hold up? I was an assistant manager at cell c stores... I know the procedure and turn around time. I use to phone credit vetting for my clients and within 24 to 48 hours, I am able to precede with their upgrade. Please get a manager or supervisor to assist with this because this is juts getting ridiculous now.
Regards
Melanie
Imagine my disappointment... I go online now to look at your new connector book for December 2023 to see that the phone I wanted to upgrade to (or tried to at least) is now R70 more a month!! That's R2520 more over 36 months! Cell c's incompetence and the fact that someone made a mistake now has to cost me more money! I was suppose to do my upgrade in October already but couldn't so I came to terms with doing it in November... if credit vetting had just done their job and checked correctly, that I haven't upgraded the number in question then I would have upgraded already. What are you at cell c going to do to rectify this? Are you just going to shrug your shoulders and force me to pay R70 more a month for a mistake cell c made? Or are you actually going to take responsibility for the poor service I have recieved. I'm flabbergasted that your credit vetting department can take days (now 9) to correct their mistake. What is the hold up? I was an assistant manager at cell c stores... I know the procedure and turn around time. I use to phone credit vetting for my clients and within 24 to 48 hours, I am able to precede with their upgrade. Please get a manager or supervisor to assist with this because this is juts getting ridiculous now.
Regards
Melanie
MS
Melanie S's update07 Dec 2023, 23:58
Reviewer Update
Good evening cell c
Imagine my disappointment... I go online now to look at your new connector book for December 2023 to see that the phone I wanted to upgrade to (or tried to at least) is now R70 more a month!! That's R2520 more over 36 months! Cell c's incompetence and the fact that someone made a mistake now has to cost me more money! I was suppose to do my upgrade in October already but couldn't so I came to terms with doing it in November... if credit vetting had just done their job and checked correctly, that I haven't upgraded the number in question then I would have upgraded already. What are you at cell c going to do to rectify this? Are you just going to shrug your shoulders and force me to pay R70 more a month for a mistake cell c made? Or are you actually going to take responsibility for the poor service I have recieved. I'm flabbergasted that your credit vetting department can take days (now 9) to correct their mistake. What is the hold up? I was an assistant manager at cell c stores... I know the procedure and turn around time. I use to phone credit vetting for my clients and within 24 to 48 hours, I am able to precede with their upgrade. Please get a manager or supervisor to assist with this because this is juts getting ridiculous now.
Regards
Melanie
Imagine my disappointment... I go online now to look at your new connector book for December 2023 to see that the phone I wanted to upgrade to (or tried to at least) is now R70 more a month!! That's R2520 more over 36 months! Cell c's incompetence and the fact that someone made a mistake now has to cost me more money! I was suppose to do my upgrade in October already but couldn't so I came to terms with doing it in November... if credit vetting had just done their job and checked correctly, that I haven't upgraded the number in question then I would have upgraded already. What are you at cell c going to do to rectify this? Are you just going to shrug your shoulders and force me to pay R70 more a month for a mistake cell c made? Or are you actually going to take responsibility for the poor service I have recieved. I'm flabbergasted that your credit vetting department can take days (now 9) to correct their mistake. What is the hold up? I was an assistant manager at cell c stores... I know the procedure and turn around time. I use to phone credit vetting for my clients and within 24 to 48 hours, I am able to precede with their upgrade. Please get a manager or supervisor to assist with this because this is juts getting ridiculous now.
Regards
Melanie
MS
Melanie S's updateReviewer Update
11 Dec 2023, 15:44Good day...
This is a joke right? I just got a call from Lerato, she advised me that credit vetting (after THEY made the mistake by putting my score to 0 declined) have said that I need to wait another 30 days to be re credit scored!! I am furious!! I have never in my life been treated like this by any company before! I pay my account on time every single month and this situation just keeps getting worse and worse. I should have just waited out the 30 days from the start on the 29th of October 2023 instead of trusting cell c. I have already waited 6 weeks... how on earth can you make me wait another 30 days when the mistake was on cell c's side??
Please sort this out, I am asking nicely!
Regards,
Melanie
This is a joke right? I just got a call from Lerato, she advised me that credit vetting (after THEY made the mistake by putting my score to 0 declined) have said that I need to wait another 30 days to be re credit scored!! I am furious!! I have never in my life been treated like this by any company before! I pay my account on time every single month and this situation just keeps getting worse and worse. I should have just waited out the 30 days from the start on the 29th of October 2023 instead of trusting cell c. I have already waited 6 weeks... how on earth can you make me wait another 30 days when the mistake was on cell c's side??
Please sort this out, I am asking nicely!
Regards,
Melanie
MS
Melanie S's update11 Dec 2023, 15:44
Reviewer Update
Good day...
This is a joke right? I just got a call from Lerato, she advised me that credit vetting (after THEY made the mistake by putting my score to 0 declined) have said that I need to wait another 30 days to be re credit scored!! I am furious!! I have never in my life been treated like this by any company before! I pay my account on time every single month and this situation just keeps getting worse and worse. I should have just waited out the 30 days from the start on the 29th of October 2023 instead of trusting cell c. I have already waited 6 weeks... how on earth can you make me wait another 30 days when the mistake was on cell c's side??
Please sort this out, I am asking nicely!
Regards,
Melanie
This is a joke right? I just got a call from Lerato, she advised me that credit vetting (after THEY made the mistake by putting my score to 0 declined) have said that I need to wait another 30 days to be re credit scored!! I am furious!! I have never in my life been treated like this by any company before! I pay my account on time every single month and this situation just keeps getting worse and worse. I should have just waited out the 30 days from the start on the 29th of October 2023 instead of trusting cell c. I have already waited 6 weeks... how on earth can you make me wait another 30 days when the mistake was on cell c's side??
Please sort this out, I am asking nicely!
Regards,
Melanie
Cell C's replyOfficial
11 Dec 2023, 15:55Dear Melanie Smuts
We sincerely apologize for the frustration and inconvenience you've experienced, and we appreciate you bringing this matter to our attention. Your feedback is invaluable, and we want to assure you that we take your concerns seriously.
I understand your frustration with the credit vetting process and the inconvenience caused by the mistake on our part. We are committed to resolving this issue promptly and ensuring that you receive the service you deserve.
We understand the urgency of your situation and sincerely apologize for any inconvenience caused during this process. Rest assured, we are taking all necessary steps to expedite the resolution.
Regards,
Cell C | TM
We sincerely apologize for the frustration and inconvenience you've experienced, and we appreciate you bringing this matter to our attention. Your feedback is invaluable, and we want to assure you that we take your concerns seriously.
I understand your frustration with the credit vetting process and the inconvenience caused by the mistake on our part. We are committed to resolving this issue promptly and ensuring that you receive the service you deserve.
We understand the urgency of your situation and sincerely apologize for any inconvenience caused during this process. Rest assured, we are taking all necessary steps to expedite the resolution.
Regards,
Cell C | TM
Cell C's reply11 Dec 2023, 15:55
Official
Dear Melanie Smuts
We sincerely apologize for the frustration and inconvenience you've experienced, and we appreciate you bringing this matter to our attention. Your feedback is invaluable, and we want to assure you that we take your concerns seriously.
I understand your frustration with the credit vetting process and the inconvenience caused by the mistake on our part. We are committed to resolving this issue promptly and ensuring that you receive the service you deserve.
We understand the urgency of your situation and sincerely apologize for any inconvenience caused during this process. Rest assured, we are taking all necessary steps to expedite the resolution.
Regards,
Cell C | TM
We sincerely apologize for the frustration and inconvenience you've experienced, and we appreciate you bringing this matter to our attention. Your feedback is invaluable, and we want to assure you that we take your concerns seriously.
I understand your frustration with the credit vetting process and the inconvenience caused by the mistake on our part. We are committed to resolving this issue promptly and ensuring that you receive the service you deserve.
We understand the urgency of your situation and sincerely apologize for any inconvenience caused during this process. Rest assured, we are taking all necessary steps to expedite the resolution.
Regards,
Cell C | TM
MS
Melanie S's updateReviewer Update
11 Dec 2023, 16:26Good day
I am just incredibly disappointed and incredibly frustrated, it's genuinely putting a damper on the Christmas season for me. This outcome was literally the worst news especially after what I have already been through with cell c. I understand that people make mistakes, we are all human but to force me to wait an additional 30 days just isn't right or fair. I am starting to think cell c is intentionally doing this to me because I posted on here. I am totally dissatisfied with the service I have recieved from cell c this year, yet I keep upgrading my contracts and giving cell c alot of my hard earned money. Credit vetting were able to increase my score 2 or 3 weeks ago and then by mistake put me as declined. How is cell c now not able to fix your error? I'm emotional exhausted from this situation and just want it resolved, please!
Regards,
Melanie
I am just incredibly disappointed and incredibly frustrated, it's genuinely putting a damper on the Christmas season for me. This outcome was literally the worst news especially after what I have already been through with cell c. I understand that people make mistakes, we are all human but to force me to wait an additional 30 days just isn't right or fair. I am starting to think cell c is intentionally doing this to me because I posted on here. I am totally dissatisfied with the service I have recieved from cell c this year, yet I keep upgrading my contracts and giving cell c alot of my hard earned money. Credit vetting were able to increase my score 2 or 3 weeks ago and then by mistake put me as declined. How is cell c now not able to fix your error? I'm emotional exhausted from this situation and just want it resolved, please!
Regards,
Melanie
MS
Melanie S's update11 Dec 2023, 16:26
Reviewer Update
Good day
I am just incredibly disappointed and incredibly frustrated, it's genuinely putting a damper on the Christmas season for me. This outcome was literally the worst news especially after what I have already been through with cell c. I understand that people make mistakes, we are all human but to force me to wait an additional 30 days just isn't right or fair. I am starting to think cell c is intentionally doing this to me because I posted on here. I am totally dissatisfied with the service I have recieved from cell c this year, yet I keep upgrading my contracts and giving cell c alot of my hard earned money. Credit vetting were able to increase my score 2 or 3 weeks ago and then by mistake put me as declined. How is cell c now not able to fix your error? I'm emotional exhausted from this situation and just want it resolved, please!
Regards,
Melanie
I am just incredibly disappointed and incredibly frustrated, it's genuinely putting a damper on the Christmas season for me. This outcome was literally the worst news especially after what I have already been through with cell c. I understand that people make mistakes, we are all human but to force me to wait an additional 30 days just isn't right or fair. I am starting to think cell c is intentionally doing this to me because I posted on here. I am totally dissatisfied with the service I have recieved from cell c this year, yet I keep upgrading my contracts and giving cell c alot of my hard earned money. Credit vetting were able to increase my score 2 or 3 weeks ago and then by mistake put me as declined. How is cell c now not able to fix your error? I'm emotional exhausted from this situation and just want it resolved, please!
Regards,
Melanie
Cell C's replyOfficial
11 Dec 2023, 16:40Dear Melanie Smuts,
We regret that your experience with us was unsatisfactory and fell short of our customer service standards,
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update soon.
Regards
Cell C | MN
We regret that your experience with us was unsatisfactory and fell short of our customer service standards,
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update soon.
Regards
Cell C | MN
Cell C's reply11 Dec 2023, 16:40
Official
Dear Melanie Smuts,
We regret that your experience with us was unsatisfactory and fell short of our customer service standards,
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update soon.
Regards
Cell C | MN
We regret that your experience with us was unsatisfactory and fell short of our customer service standards,
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update soon.
Regards
Cell C | MN