disappointed in the level of service just to do a sim swap

<p>about a week ago my sim card got damaged dont know how and why cause it was in my phone it shows the network bars but im unable to make or recive phone calls so i decided to use my other phone to contact cell c to find out what was wrong the first time i called i spoke to a very helpfull lady and then told me that i needed to buy a new simcard witch i then did but every were i go to for a new simcard cant sell it to me because they say i need to rica my sim card till i managed to get one thats not rica'd thats when today again i decided to call the call centre the first lady assiting me was rude i decided to just cut the call called back again the questions they were asking me i couldnt rememebr cause iv got 2 phones both with cell c one being a contract phone and one being a prepaid simcard i dont rememebr the last diald numbers cause my father passed on just about two weeks ago so theres a hole losts of numbers i have been calling then consultant assitng me decided to hang up the call on me i called back again this time to ask for the complains department the consultant gave me a number ********** 000 says its the complains department wen i dail the number it puts me back to the very same call centre i was on then spoke to a team leader by the name if faith not even really sure if she is a team leader i explained my problem to her its ur simcard that went fauly its not like i removed the simcard from my phone it just lost network but its nothing but a nightmare cause now im unable to access my cellpphone banking or my accounts cause this is the number everything is registerd on iv had this number for over 6 years now i ported from mtn to cell c and i was very happy with the service iv recived in the past but after today im just fed up with cell c and want nothing to do with c cell </p>