AM
Andiswa M
1 reviews | Active since Oct 2025
29 Oct 2025, 11:02
Disappointed in the Cell C system service
This morning I used my last R279 to purchase data on the cell c ussd, it went through and they even asked if I would like to purchse minutes for R1 and I accepted. I switched off my data and went to sleep, now when I wake up it tells me I do not have any data. I call their helpline and they tell me my data didnt go through only the minutes did. But how because it first accepted the data before the minutes because I only had R280 airtime. Now I wont have data for the whole month because of Cell Cs horrible system.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
29 Oct 2025, 11:20Dear Andiswa M,
Thank you for reaching out to us.
We sincerely apologise for the inconvenience and frustration this situation has caused. We completely understand how upsetting it must be to see your data not reflecting after a purchase.
We will escalate this matter for further investigation, and one of our support agents will contact you directly to resolve the issue. Your satisfaction is very important to us, and we are committed to addressing this promptly.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologise for the inconvenience and frustration this situation has caused. We completely understand how upsetting it must be to see your data not reflecting after a purchase.
We will escalate this matter for further investigation, and one of our support agents will contact you directly to resolve the issue. Your satisfaction is very important to us, and we are committed to addressing this promptly.
Regards,
Cell C | MMa
Cell C's reply29 Oct 2025, 11:20
Official
Dear Andiswa M,
Thank you for reaching out to us.
We sincerely apologise for the inconvenience and frustration this situation has caused. We completely understand how upsetting it must be to see your data not reflecting after a purchase.
We will escalate this matter for further investigation, and one of our support agents will contact you directly to resolve the issue. Your satisfaction is very important to us, and we are committed to addressing this promptly.
Regards,
Cell C | MMa
Thank you for reaching out to us.
We sincerely apologise for the inconvenience and frustration this situation has caused. We completely understand how upsetting it must be to see your data not reflecting after a purchase.
We will escalate this matter for further investigation, and one of our support agents will contact you directly to resolve the issue. Your satisfaction is very important to us, and we are committed to addressing this promptly.
Regards,
Cell C | MMa
AM
Andiswa M's updateReviewer Update
29 Oct 2025, 13:47So after complaining on Hellopeter, Cell C only marks our reviews as "assisted" when no assistance has been made. Horrible service!!
AM
Andiswa M's update29 Oct 2025, 13:47
Reviewer Update
So after complaining on Hellopeter, Cell C only marks our reviews as "assisted" when no assistance has been made. Horrible service!!
Cell C's replyOfficial
29 Oct 2025, 13:54Dear Andiswa M,
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused regarding your case.
According to our records, the case is currently under review and pending investigation. You were contacted by one of our social media agents to confirm the cellphone number in question. Please rest assured that we are actively working on resolving your issue and will keep you updated on the progress.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused regarding your case.
According to our records, the case is currently under review and pending investigation. You were contacted by one of our social media agents to confirm the cellphone number in question. Please rest assured that we are actively working on resolving your issue and will keep you updated on the progress.
Regards,
Cell C | MMa
Cell C's reply29 Oct 2025, 13:54
Official
Dear Andiswa M,
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused regarding your case.
According to our records, the case is currently under review and pending investigation. You were contacted by one of our social media agents to confirm the cellphone number in question. Please rest assured that we are actively working on resolving your issue and will keep you updated on the progress.
Regards,
Cell C | MMa
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience caused regarding your case.
According to our records, the case is currently under review and pending investigation. You were contacted by one of our social media agents to confirm the cellphone number in question. Please rest assured that we are actively working on resolving your issue and will keep you updated on the progress.
Regards,
Cell C | MMa
Cell C's replyOfficial
30 Oct 2025, 11:29Dear Andiswa,
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's reply30 Oct 2025, 11:29
Official
Dear Andiswa,
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
AM
Andiswa M's updateReviewer Update
31 Oct 2025, 10:14Cell C
I would like to thank Ntibi from Cell C for her great help, finally I got my data back. I am very happy, thank you for your calls, time, patience and assistance. You are my hero.
Andiswa
I would like to thank Ntibi from Cell C for her great help, finally I got my data back. I am very happy, thank you for your calls, time, patience and assistance. You are my hero.
Andiswa
AM
Andiswa M's update31 Oct 2025, 10:14
Reviewer Update
Cell C
I would like to thank Ntibi from Cell C for her great help, finally I got my data back. I am very happy, thank you for your calls, time, patience and assistance. You are my hero.
Andiswa
I would like to thank Ntibi from Cell C for her great help, finally I got my data back. I am very happy, thank you for your calls, time, patience and assistance. You are my hero.
Andiswa
Cell C's replyOfficial
31 Oct 2025, 10:35Dear Andiswa M,
Thank you so much for taking the time to share your experience. We are thrilled to hear that Ntibi was able to assist you and that your data issue has now been resolved. It’s wonderful to know that her calls, time, patience, and support made such a positive impact — feedback like yours truly motivates our team to continue delivering excellent service.
We will make sure Ntibi receives your kind words; she will be delighted to know that she was able to help and that you consider her a hero. Your satisfaction is very important to us, and we are grateful for your patience and trust in Cell C.
Thank you once again for choosing Cell C — we are always here to assist you whenever you need us.
Regards,
Cell C | MMa
Thank you so much for taking the time to share your experience. We are thrilled to hear that Ntibi was able to assist you and that your data issue has now been resolved. It’s wonderful to know that her calls, time, patience, and support made such a positive impact — feedback like yours truly motivates our team to continue delivering excellent service.
We will make sure Ntibi receives your kind words; she will be delighted to know that she was able to help and that you consider her a hero. Your satisfaction is very important to us, and we are grateful for your patience and trust in Cell C.
Thank you once again for choosing Cell C — we are always here to assist you whenever you need us.
Regards,
Cell C | MMa
Cell C's reply31 Oct 2025, 10:35
Official
Dear Andiswa M,
Thank you so much for taking the time to share your experience. We are thrilled to hear that Ntibi was able to assist you and that your data issue has now been resolved. It’s wonderful to know that her calls, time, patience, and support made such a positive impact — feedback like yours truly motivates our team to continue delivering excellent service.
We will make sure Ntibi receives your kind words; she will be delighted to know that she was able to help and that you consider her a hero. Your satisfaction is very important to us, and we are grateful for your patience and trust in Cell C.
Thank you once again for choosing Cell C — we are always here to assist you whenever you need us.
Regards,
Cell C | MMa
Thank you so much for taking the time to share your experience. We are thrilled to hear that Ntibi was able to assist you and that your data issue has now been resolved. It’s wonderful to know that her calls, time, patience, and support made such a positive impact — feedback like yours truly motivates our team to continue delivering excellent service.
We will make sure Ntibi receives your kind words; she will be delighted to know that she was able to help and that you consider her a hero. Your satisfaction is very important to us, and we are grateful for your patience and trust in Cell C.
Thank you once again for choosing Cell C — we are always here to assist you whenever you need us.
Regards,
Cell C | MMa