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Leon S

1 reviews | Active since Oct 2022

02 Dec 2022, 13:18

Disappointed in Cell C Fibre to the home

Cell C committed in resolving my Fibre ISP issue on the 1st of December. It is the 2nd of December and we are heading for the weekend and it is not resolved yet. I am very upset with there services.

0
Replies (10)
Cell C
Cell C's reply02 Dec 2022, 14:28
Official
Dear Leon Strydom 

Thank you for contacting Cell C regarding your Cell C Fibre account  
 
Please receive our apologies for the unpleasant experience received thus far, the matter has been escalated for further assistance please expect a call from us to assist. 
 
Regards
 ^MN 
LS
Leon S's update02 Dec 2022, 14:38
Reviewer Update
Still waiting for your agent to call. I have phoned twice already but nobody is responding.
LS
Leon S's update02 Dec 2022, 15:01
Reviewer Update
It’s going now for 2 hours and still no call from any agent. Please I just need feedback.
This is bad service. Should I look for another ISP?
Please advise.
Cell C
Cell C's reply02 Dec 2022, 15:27
Official
We have requested priority from our support team and feedback will be provided.

^MN 
LS
Leon S's update02 Dec 2022, 16:02
Reviewer Update
It’s now 16H00. Just talk no action.
Nobody from your support team has contacted me yet!
LS
Leon S's update02 Dec 2022, 17:01
Reviewer Update
Worst service provider. My contract has not even started. This is pathetic
LS
Leon S's update02 Dec 2022, 17:47
Reviewer Update
Worst ISP ever. I have not even paid my first subscription and now they tell me because of Black Friday, my delivery will only be next week.
Cell C
Cell C's reply03 Dec 2022, 08:23
Official
 Dear Leon Strydom 

Thank you for contacting Cell C.

Kindly receive our apologies for the delayed resolution.  We will follow-up on your query and will revert back with feedback.

^TM
LS
Leon S's update03 Dec 2022, 12:46
Reviewer Update
Shows you how bad the service is from Cell C. They contacted me this morning to acknowledge my cancellation which I did not request at this stage. So because of this… I then officially requested the cancellation of my new subscription and all this transpired before the installation ever took place.
Cell C
Cell C's reply03 Dec 2022, 14:13
Official
We will look into this urgently and will revert back with feedback.

^TM