DISAPPOINTED IN CELL C ATTITUDE TO THE UNEMPLOYED

I have been unemployed for 3 and a half months. I have notified Cell C of my financial predicament. I received a call from a kind gentleman, he said he was from Cell C, and I can afford R200 a month (as and when I receive monies from family and friends to buy food and medication) I will pay R200 towards my account. I have been receiving calls from Cell C for the past month and a half and they do not have my special arrangement of R200 on my Cell profile, on record, despite me stating that I have the agreement of paying R200 towards my billing...they should stop billing me; as my line has been disconnected for the past 3 months. Why is there no communication of my R200 payment arrangement on my Cell C profile? Why am I being harassed and threatened that I will be listed if I do not make payment? Cell C, show some compassion like Vodacom has! Vodacom have stopped billing me; and yes I pay R200 towards my Vodacom account, I can receive calls and my line is set up as Vodacom prepaid! Why can't Cell C learn from the BEST??? I am stressed already with being unemployed, beyond my control, yet Cell C has no record of my payment arrangement on my Cell C profile and they threaten to list me on the credit bureau?? Not sure why Cell C cannot assist the customer when the customer is down financially!!!