Disappointed in Cell C

I bought a giga 200 simcard on the 28th of Nov. at the Cell C store in Rustenburg. At the store they didn't rica the sim so I called customer care and they said I should just go back to any store to rica it, since I live +- 170km from Rustenburg. I took it to CellC Lichtenburg and the guy registered the sim for R50. After a few hours the sim was on but when I check my balance it shows there is no data and that it's sharks mobile. Called the cellc shop owner in Lichtenburg explained the issue and he said he will try to fix the problem. After about 4 days he comes to the conclusion its a faulty sim and I should contact rustenburg cellC where I bought it from. I mailed customer care on the 5th of December about this problem(I still didn't get a reply) I Called Rustenburg cellc, and the owner said he will check what the problem is. He did get back to me saying Lichtenburg Cell C did a sim swap and the data is now gone. I gave him the number of the owner in Lichtenburg, he contacted the man to try and sort this out. I called a few times now to hear whats going on but it seems he is still waiting for the owner from Lictenburg cellC to send him some email.