Disappointed

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Subject: Disappointed client

Response By E-mail (Nkosazana) (02/10/2020 15:25:00) Dear FRANSCENA Classen Nzwane

Thank you for contacting Cell C.

We have received your request to cancel your contract.

Your query has been forwarded to our Retentions Department, who will contact you within 2 business days.

For immediate assistance kindly contact our Retentions Department on 084 143 free from your Cell C handset. Reference Number: ***

Regards Nkosazana Motsamai Cell C Written Correspondence Department

Response By E-mail (Nkosazana) (02/10/2020 15:24:12) Dear FRANSCENA Classen Nzwane

Regards, Nkosazana Motsamai Cell C Written Correspondence Department Customer By Service Email (Franscena Claassen) (01/10/2020 11:59:43) Sent from my iPhone

> On 29 Sep 2020, at 17:04, Franscena Claassen <***> wrote: > > I would like to understand what kind of crocks you are I called in August took and upgrade and returned the upgrade in which I was with cell c over a week for the phone to be collected in the same time I requested my contract be cancelled and was advised this cannot be done as the phone needs to be returned first I waited over two weeks for feedback and decided to call cell c again they then told me the phone was returned and now cancelled I then called cancellation department again and this in September now as they told me I need to pay for the full month of September etc I asked so when can you cancel I was told I can’t I need to wait for the debits to go off first for the month of September and now I’m totally ****ed because I did just that and I called to cancel my account again and now I’m told I must wait 30 days for it to be cancelled and pay a fee again what the hell is that? And my services are totally block is Cellc crazy > I have also been paying for insurance on a phone that was out of contract in 2018 already a Hawaii P8lite and I upgraded to a iPhone 7 and then on the iPhone 7 the insurance is for the Samsung A10 that was never in contract but a exchange for the Hawaii P8 lite as they were not able to fix it when I put a claim through before the upgrade, I want my contract cancel ASAP as I refuse to pay a extra month for. Contact that ended on the 7th September already and I want 2years and continued payment of insurance for a phone that was never in contact with cell c at all

Franscena Claassen Nzwane

> Sent from my iPhone Question ***-000447

Date Created: 01/10/2020 11:59:43 Date Last Updated: 02/10/2020 15:25:00 Status: Complete

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