EG
Erica G
1 reviews | Active since Mar 2021
09 May 2023, 09:52
Disappointed Customer of Cell C
They are very unhelpful and arrogant, I am finding very difficult to communicate with people who don't even know how to work on their system, my account has now gone into arrears, but I have not used the services but am being billed the full amount. Cell C is by far the worst network provided and I can't wait until my contact ends so I can move to a different network provider and I will not refer anyone to use Cell C.
Helpful (0)
Replies (6)0
Replies (6)EG
Erica G's updateReviewer Update
22 May 2023, 10:08So my account is now in arrears becausr Cell C is not debiying my account on the date provided... So now i must pay for data that i am not using... How do you charge someone for something they have not used... Then speaking to the consults who keep hanging up on me to make sure it gets debited but no joy... I would like to know will i be getting the data for the months i have not used it. Honestly speaking who will pay for something they have not used
EG
Erica G's update22 May 2023, 10:08
Reviewer Update
So my account is now in arrears becausr Cell C is not debiying my account on the date provided... So now i must pay for data that i am not using... How do you charge someone for something they have not used... Then speaking to the consults who keep hanging up on me to make sure it gets debited but no joy... I would like to know will i be getting the data for the months i have not used it. Honestly speaking who will pay for something they have not used
Cell C's replyOfficial
22 May 2023, 10:12Good day Erica Greeves
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
Cell C's reply22 May 2023, 10:12
Official
Good day Erica Greeves
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
We have referred your query to our Team, we will be in touch to further assist.
Regards,
^TM
EG
Erica G's updateReviewer Update
22 May 2023, 15:20Once my account is up to date I will be canceling my contract as I have never been so disappointed in Cell C
EG
Erica G's update22 May 2023, 15:20
Reviewer Update
Once my account is up to date I will be canceling my contract as I have never been so disappointed in Cell C
Cell C's replyOfficial
22 May 2023, 15:23Noted.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Regards,
^TM
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Regards,
^TM
Cell C's reply22 May 2023, 15:23
Official
Noted.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Regards,
^TM
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Regards,
^TM
EG
Erica G's updateReviewer Update
20 Oct 2023, 13:32Cell C is the worst service provider and the agents as well and their representatives do not listen but are quick to talk. Kindly read through my complaints before calling me, as it is i am very angry
EG
Erica G's update20 Oct 2023, 13:32
Reviewer Update
Cell C is the worst service provider and the agents as well and their representatives do not listen but are quick to talk. Kindly read through my complaints before calling me, as it is i am very angry
Cell C's replyOfficial
20 Oct 2023, 15:20 Dear Erica
We regret that your experience with us was unsatisfactory and fell short of our customer service standards. We have responded to your other review.
Regards
^MM
We regret that your experience with us was unsatisfactory and fell short of our customer service standards. We have responded to your other review.
Regards
^MM
Cell C's reply20 Oct 2023, 15:20
Official
Dear Erica
We regret that your experience with us was unsatisfactory and fell short of our customer service standards. We have responded to your other review.
Regards
^MM
We regret that your experience with us was unsatisfactory and fell short of our customer service standards. We have responded to your other review.
Regards
^MM