LK
Lindiwe K
1 reviews | Active since Apr 2017
30 Sept 2019, 16:18
Disappointed customer
On the 25th of September 2019, I was contacted by someone from cell c. She offered me 5gigs for R89.00, she said I would be getting 5gigs during the day and 5gigs at night and it's not a contract it's a month to month thing I can cancel anytime I wanted to. Because I'm using data everyday I thought this was a bargain. The sim card was delivered on Friday, I started using the data on Saturday. I decided to download the cell c app upon checking my account I saw that I've already spent R234 of data. I called them to find out what's happening and I was told that immediately after receiving the sim card I should should have called and set up the limit something she neglected to tell me. I thought when she said R89.00 for 5gigs she meant R89.00 for 5gigs.I asked the consultant to cancel this whole thing but she said it will cost me more if I do that. I've been a cell c customer for more than 2yrs now without any problems but this time they've really disappointed me.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
01 Oct 2019, 07:25Good morning Lindiwe
We do apologize for the inconvenience caused by this. Our team will be in touch to provide clarity on this matter.
Regards
DA
We do apologize for the inconvenience caused by this. Our team will be in touch to provide clarity on this matter.
Regards
DA
Cell C's reply01 Oct 2019, 07:25
Official
Good morning Lindiwe
We do apologize for the inconvenience caused by this. Our team will be in touch to provide clarity on this matter.
Regards
DA
We do apologize for the inconvenience caused by this. Our team will be in touch to provide clarity on this matter.
Regards
DA
LK
Lindiwe K's updateReviewer Update
02 Oct 2019, 06:32Your consultant did call me yesterdayon the 1st of October and as expected she told me that the other consultant did mention that I should call to set a limit. The thing is my phone was on speaker and the person I was with can't recall either hearing her say that. I recall asking her to repeat the number again and she said it's the same number for customer service. Upon receiving the sim card I did call 084135 the guy who answered my call had no clue and he transferred me to another department the lady there told me that there department I was looking for had working hours and I should call tomorrow. What amazes me though is how much data I've used could cost up to 200 within the 27th in the evening and Saturday. I don't think I've used 1gig not to mention 500mb. If she specifically mentioned that to me I wouldn't have taken this contract to begin with. Why I took it is because she said 5gigs for R89.00 not all this limit and stuff and that if I did not use all my data in a month it will be carried over to the next month. I also don't recall her mentioning to me that R28.38 will be debited on my account, what I recall is that she said the first debit order will only start on the 27th of October but you've debited my account and your consultants will call and say I'm 'no ma'am she did say that '. She told me it's a month to month thing and right now I no longer want it I want you to cancel it don't debit my account again, send me your banking details and I will deposit the amount you say I owe you even though I'm not satisfied or happy with this whole thing but I will pay you. The only contract I'll have with you is the one I already have after it's paid up I won't be doing any business with your company I'm clearly disappointed.
LK
Lindiwe K's update02 Oct 2019, 06:32
Reviewer Update
Your consultant did call me yesterdayon the 1st of October and as expected she told me that the other consultant did mention that I should call to set a limit. The thing is my phone was on speaker and the person I was with can't recall either hearing her say that. I recall asking her to repeat the number again and she said it's the same number for customer service. Upon receiving the sim card I did call 084135 the guy who answered my call had no clue and he transferred me to another department the lady there told me that there department I was looking for had working hours and I should call tomorrow. What amazes me though is how much data I've used could cost up to 200 within the 27th in the evening and Saturday. I don't think I've used 1gig not to mention 500mb. If she specifically mentioned that to me I wouldn't have taken this contract to begin with. Why I took it is because she said 5gigs for R89.00 not all this limit and stuff and that if I did not use all my data in a month it will be carried over to the next month. I also don't recall her mentioning to me that R28.38 will be debited on my account, what I recall is that she said the first debit order will only start on the 27th of October but you've debited my account and your consultants will call and say I'm 'no ma'am she did say that '. She told me it's a month to month thing and right now I no longer want it I want you to cancel it don't debit my account again, send me your banking details and I will deposit the amount you say I owe you even though I'm not satisfied or happy with this whole thing but I will pay you. The only contract I'll have with you is the one I already have after it's paid up I won't be doing any business with your company I'm clearly disappointed.
Cell C's replyOfficial
03 Oct 2019, 15:40Theodorah has provided you with the correct feedback according to your query logged.
Regards
DA
Regards
DA
Cell C's reply03 Oct 2019, 15:40
Official
Theodorah has provided you with the correct feedback according to your query logged.
Regards
DA
Regards
DA
LK
Lindiwe K's updateReviewer Update
03 Oct 2019, 19:15Thank you DA for your response or reply but still this doesn't explain my question of the bill and the debit order.Please can Theodorah cancel my contract seeing that she provided me with correct feedback according to the query I logged. I would also like you to provide me with reference number so that I can lodge my complaints with ICASA, I need them to check how the bill got to more than R200 within two days.
LK
Lindiwe K's update03 Oct 2019, 19:15
Reviewer Update
Thank you DA for your response or reply but still this doesn't explain my question of the bill and the debit order.Please can Theodorah cancel my contract seeing that she provided me with correct feedback according to the query I logged. I would also like you to provide me with reference number so that I can lodge my complaints with ICASA, I need them to check how the bill got to more than R200 within two days.
Cell C's replyOfficial
04 Oct 2019, 07:19Theodorah will be in touch.
Regards
DA
Regards
DA
Cell C's reply04 Oct 2019, 07:19
Official
Theodorah will be in touch.
Regards
DA
Regards
DA
LK
Lindiwe K's updateReviewer Update
04 Oct 2019, 10:46Dear DA
I don't want Theodorah to be in touch, as I've stated before what I want is
1. Cancellation
2. Your banking details for me to deposit what you say I owe you.
3. Reference number for this query so I can lodge my complaints with ICASA.
That is all I want from you, not Theodorah to be in touch.
Thanks
I don't want Theodorah to be in touch, as I've stated before what I want is
1. Cancellation
2. Your banking details for me to deposit what you say I owe you.
3. Reference number for this query so I can lodge my complaints with ICASA.
That is all I want from you, not Theodorah to be in touch.
Thanks
LK
Lindiwe K's update04 Oct 2019, 10:46
Reviewer Update
Dear DA
I don't want Theodorah to be in touch, as I've stated before what I want is
1. Cancellation
2. Your banking details for me to deposit what you say I owe you.
3. Reference number for this query so I can lodge my complaints with ICASA.
That is all I want from you, not Theodorah to be in touch.
Thanks
I don't want Theodorah to be in touch, as I've stated before what I want is
1. Cancellation
2. Your banking details for me to deposit what you say I owe you.
3. Reference number for this query so I can lodge my complaints with ICASA.
That is all I want from you, not Theodorah to be in touch.
Thanks