Disappointed customer

I would like to express the deep disappointment I have in Cell C. During the months of May and June, Cell C chose not to debit my bank account for my contract. I had sufficient funds in my account and due to some system error my account wasn't not debited for those two months.

I spent those entire two months phoning and emailing Cell C trying to resolve the issue by arranging either debit or manual payment so that my contract would be back on track. As a result, Cell C identified that they were at fault and decided write-off the payments for those two months. I was told and assured over a voice-mail recorded call that the problem was resolved and that my account was up to date.

A few months later. Cell C decides to hand me over to their debt attorneys for the outstanding amounts owed to Cell C. This was done after I was promised and assured on a recorded line that due to Cell C's technical error they were willing to withdraw those outstanding funds.

I almost begged them to take the payments but they refused and assumed me that my account was up to date.

After hanging me to the attorneys, I emailed CellC and till today have not received any response.

Fast forward to last week (April 2022) I went to CellC as my contract was due for an upgrade and lo and behold , they have failed my Itc Score due to the same issue they promised me was resolved last year.

I am 75 years old this year and I've had to make 4 trips to CellC over the last week trying to sort out this problem. Nobody knows what to do and nobody can give me an explanation. After being a client of CellC for 15 year's I must admitted that I am extremely disappointed that this is the type of treatment I have been receiving After being a loyal customer for so long.

CellC this is becoming really frustrating to deal with now and it is really stressing me out. I would appreciate it if you could resolve this issue and treat your customers with better care.