1 reviews | Active since Jun 2016
disappointed customer !!!!!!!!!!!!!!!!!!
Dear Cell C Customer Support,
I hope this message finds you well.
I upgraded my SIM on 24 June 2025 and have been a loyal Cell C customer for years without any issues—until now. I received both an email and SMS from your team stating that I have not made payment, which is quite surprising as I have never manually transferred or made a cash payment to Cell C. My account has always been debited automatically.
I responded to the communication but received no follow-up. I then called your support team, only to be told that the debit check is showing as "pending" from my bank. This is incorrect—I have proof that I approved the debit check.
Due to this ongoing issue and lack of resolution, I requested to cancel the contract. I was then advised that I would need to pay a cancellation fee. I fail to understand how this is justified when the issue is not due to any negligence on my part, but rather a problem on Cell C’s end.
I kindly request that this matter be escalated and reviewed urgently. I am asking for the contract to be canceled without any penalties, as this situation has caused unnecessary inconvenience and reflects a service failure.
I look forward to your prompt resolution.
Thank you for reaching out and for your continued loyalty to Cell C over the years. We sincerely apologize for the frustration and inconvenience you've experienced following your recent SIM upgrade and the subsequent billing issue.
We understand how concerning it must be to receive payment reminders despite having an active debit order in place. Your feedback is valid, and we acknowledge that the lack of timely follow-up and clarity from our side has added to your dissatisfaction.
Please be assured that we are urgently escalating your case to our Team, a dedicated consultant will contact you directly to provide a resolution and ensure that your concerns are addressed thoroughly.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. Your experience matters to us, and we are committed to restoring your confidence in our service.
Kind regards,
Cell C | TM
Thank you for reaching out and for your continued loyalty to Cell C over the years. We sincerely apologize for the frustration and inconvenience you've experienced following your recent SIM upgrade and the subsequent billing issue.
We understand how concerning it must be to receive payment reminders despite having an active debit order in place. Your feedback is valid, and we acknowledge that the lack of timely follow-up and clarity from our side has added to your dissatisfaction.
Please be assured that we are urgently escalating your case to our Team, a dedicated consultant will contact you directly to provide a resolution and ensure that your concerns are addressed thoroughly.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. Your experience matters to us, and we are committed to restoring your confidence in our service.
Kind regards,
Cell C | TM