Disappointed Customer ? ? ?

Good day

I'm very disappointed with the service I received from Cell C recently. My sim card just stopped working on the 8th August 2021 and bought a new simcard to do a simswap on the 23rd August 2021, I was advised that I passed all security questions asked, however I should purchase a new simcard as the RICA Serial number of the new sim was not recognized. I never had a problem with that.

I purchased a new simcard and I was told that the simcard is okay, however I failed the security questions this time. The very same questions they asked me previously and that were correct the first time. I called CELL C a number of times, mind you I'm using my airtime at the time because I do not have a cell c simcard. I was then advised to go to any CELL C stores for assistance.

I went to Cell C store in New Market Mall, Alberton on Saturday, 28th August 2021. The service was pathetic, the consultant had a lot of attitude and I had to beg to be assisted. I bought a simcard at the store and I was told that the simswap was successful, however I have to call CELL C customer care for them to unblock my number. I did that after the 3 hours as advised by the consultant at the store. The CELL C Customer care line consultant said nope they're not supposed to do that. I should go back to the store as I registered my number as a hotline on the 21st of August 2021 at some JHB Cell C store (she wasn't specific about the store) at 16h01 which I never did because I was even at work at that time.... I've been taken back and forth just to do a mere swimswap. I must say that CELL C is extremely disappointing ? ? and the customer service is awful.

My number is still not working till today and I wrote an email regarding this which hasn't been rep**** to. I don't know what to do anymore, I've wasted my time, resources and energy ? on something that hasn't been fruitful.

Frustrated Customer,

Khuliso