Disappointed Customer

Hi,

Cell C sent out SMS about a special for black Friday and on the sms it says visit your nearest Cell C. I then took my lunch hour early went to Cell C at Newtown Junction mall at 9 am in the morning and got assisted however i was told i will be called back later when the phone arrives and i must make sure i have my ID with, which means i have to ask my manager to go out again. I went back to the office and waited forever for their call till i called the shop and was told i must be patient and the lady who was assisting me was forever on lunch, i called like five times and everyone at the store was do rude to me over the phone, till i spoke to a lady Dikeledi who said i must call 084154 for a solution as there is nothing they can do to assist.

I then call 084145 and was told the iPhone SE was out of stock and she told me i could have called in the morning, i told her i went to the store at 9 and was advised i will be called back till then one one called.

I am so disappointed as i have been a cell c customer for years, i am due for an upgrade and i wanted the iPhone SE so bad. People at the stored should be trained on customer service and sense of urgency. The lady at the store could have called 084145 while i was at the store in the morning. Instead i wasted my time and money while calling the store so many times.

Why Run a special and advise us to visit the nearest stores only to find out the is no stock, we just fooled.

Regards Princess M ********** 139 Very Unhappy Customer