Disappointed client
So no one is prepared to contact me regarding my incorrect billing that I get monthly. I've sent a complaint end of September no one has called me yet and today I get an sms with incorrect billing again getting through the call center is a night me if u lucky to find someone they disconnect call and no one calls u back I'm so disappointed in this service u guys a giving
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Cell C's replyOfficial
30 Oct 2023, 15:55Dear Nonhlanhla N
Thank you for reaching out to us.
As per our record our team has been unable to reach you as our calls are not being answered.
We have requested for our support team to contact you so that they may assist with your billing enquiry.
Please expect call from our support team within 24 working hours.
Regards,
Cell C | SR
Thank you for reaching out to us.
As per our record our team has been unable to reach you as our calls are not being answered.
We have requested for our support team to contact you so that they may assist with your billing enquiry.
Please expect call from our support team within 24 working hours.
Regards,
Cell C | SR
Cell C's reply30 Oct 2023, 15:55
Official
Dear Nonhlanhla N
Thank you for reaching out to us.
As per our record our team has been unable to reach you as our calls are not being answered.
We have requested for our support team to contact you so that they may assist with your billing enquiry.
Please expect call from our support team within 24 working hours.
Regards,
Cell C | SR
Thank you for reaching out to us.
As per our record our team has been unable to reach you as our calls are not being answered.
We have requested for our support team to contact you so that they may assist with your billing enquiry.
Please expect call from our support team within 24 working hours.
Regards,
Cell C | SR