Disappointed Cell C - You've just lost another client.

Cell C debited my account R70.00. On questioning it, I was told it was because my last debit order bounced. I immediately checked my account and saw it did not reverse, I had funds in my account I was told to call 084135 of which I did. I was then asked to submit personal information of which I did only for the operator to tell me I got a question wrong and they can't help me??????????????

What can you possibly get wrong? Your Name & Surname? Your email address? Your bank's name? How many contracts do you have with them.............seriously how can that be. Who gives them the right to bill you as they please.