Disappointed by C-Fibre and the Entire customer service team

I have been struggling with network connectivity on both my cell phone and C-fibre to the home for the last two years.

We grinned and beared with it, hoping that it would come alright but no joy. Which has become typical at Cell C throughout the different divisions.

I contacted the call centre to enquire how I can go about canceling my fibre contract as well as my cell phone contract. The agent assisting me advised that this could only be done by sending an email to their support team. I sent an email requesting to cancel my fibre and cell contract expecting to serve 30 days as per the discussion with the agent and on the same day, my line was surprisingly cancelled days after i had made my monthly payment.

No one bothered to give me a call to hear why I wanted to terminate my relationship with Cell C, quite literally they couldn't give a darn.

After 6-8 years of loyalty to cell C, they didnt even attempt to resolve my queries. I asked for a manager to call me and I was told that he was busy and he would call me after a while, two days later and nothing.

I now understand why Cell C is going through this slump and I hope they catch a wake up because they have dropped in service and I will no longer be a positive advocate for their fledgling brand.

In fact quite the opposite. I can also bet another few years of torture with them, that no one will make contact with me to verify the above.