Disappointed at Cell C Insurance Claim

I lost my phone in September of 2023 - went to go claim at Cell C Highveld Mall. Gave them all the required documents. I’ve been asked to wait for the insurance manager to respond to my claims. I’ve given them my cell phone’s box and everything that they requested. They assured me that everything has been completed and I waited until the end of September. In October I went back, I asked for feedback. I’ve been asked to wait. The insurance have not responded to the store…furthermore, they’ve asked me to follow up with the insurance company. Moreover, I’ve been told that they cannot track the courier company, they only see it when the courier company comes in the store. Both November and December I went to the Cell C Store again to ask for a follow-up and I was rudely told that there’s nothing they can do about it, with attitude and disrespect. Really disappointed by the customer service they’ve provided. I’m still waiting til this day. Current Manager at the store in Cell C Highveld Mall Witbank - Innocent.