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Jasmine S

1 reviews | Active since Mar 2019

19 Mar 2019, 11:40

Disappointed at Carlton Centre Cell C

On the 9th Of March 2019 I confirmed with C insurance that a purchase order was made with Cell c Carlton centre. The lady with C surance said I should wait for five working days to et contact with the store if the phone was delivered because I cant go to the store than leaving again empty handed. I did so on the fifth day. Call Cell c Carlton Centre the lady over the phone said there was nothing for me. Called again 2 or 3 times the following day still with no luck. The 4th attempt calling them again , another lady answered without introducing herself , I asked if can I speak to someone else and the guy I talked to said there was still nothing. For the past two days I have been calling the store but it goes to voicemail for the whole da. I cant stay out of work to go to the store unless the phone is there. Called c insurance service they not helping at all. So now I Dont know

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Replies (3)
Cell C
Cell C's reply19 Mar 2019, 11:57
Official
Good afternoon Jasmine

Apologies for the manner in which the store is handling your query.

We will follow up with them and provide feedback as soon as possible.

Regards
DA
Cell C
Cell C's reply20 Mar 2019, 09:27
Official
Palesa attempted to reach you telephonically, with no success.  Please refer to the email sent to you.

Regards
DA
JS
Jasmine S's update23 Mar 2019, 12:35
Reviewer Update
Went to cell c carlton centre again on 19th of March the consultant Nyasha called c insurance to follow up with them with what's the delay for the delivery. The lady from the insurance said it would be delivered by the end of the week. Still nothing , I called the insurance again today and the nxoliswa from c insurance tells me that apparently there is no stock of the phone so no purchase it was delayed until the 19th of March which was literally 10 days after the first purchase was made. What really ****es me of is that CellC insurance does not have the decency to let me know as a customer that this is the issue. The lady said I must call again on Monday the 25th just to confirm again waisting my airtime and time to. That means it will be the 3rd week me calling and go up and down to the store. Your insurance really give ****py service to the customers. Your service really suck cell c. I literally spents over 60 minutes over this past week calling the call centre.