Disappointed and hurt

If there was a negative 1 that the is rating I would give cell c. I have 2 contracts with them and about 10 days ago someone stole my phone. I did all the required proceedure did everything they wanted and then submitted my claim at CellC southgate and was assisted by the agent called SAMANTHA. She then gave me the number *** I have been calling the number since Wednesday and they do not pick up. Today I decided to call the customer care for assistance then my call was sent to the insurance dept only to be told that my claim is not submitted. There has never been a month I skip payment on my account with CellC I even pay them on time but when it comes to delivery dololo. If you are thinking of taking a contract with CellC please think again all they care about is taking your money but if you have crisis/claims they will never attend to them and their insurance dept will only tell you that as long as the store does not submit your documentation there is nothing they can do, so basically I have to do up and down to the store. Ai shame CellC etla oqetela tjhelete ka nako empe ya covid-19