Disappointed and frustrated Cell C Customer

Cell C just sucks when it comes to customer service both in store and customer care line. I had an accident with my phone. It fell and screen cracked. I took it in to Cell C Parow Centre on the 25th September as I have insurance . I was told to return on the 2nd October to sign insurance paper. Went back and the agent just says nothing has been loaded on the system so I will have to return to the store on the 6 October, bear in mind I am working so don't have the luxury to just up and go . I politely told her that and she suggests I should than phone Cell C Customer Care and find out what is happening . NO idea why they don't do it themselves, as it is their work. But yes it is my phone and i can't go any longer without a phone. So I phoned Cell C insurance today and she send me papers to complete and send back to her . Before completing the paper I gave Parow branch another call to find out if they have any feedback for me. And just like that she says there is nothing on their system, but does not go that extra mile to find out why there isn't any info loaded and suggests once again I should phone. Phoning their repair centre at 1 and the agent are unable to transfer my call because they are offline and am told to call them again in 2 hours which i did at 3 and still offline. Now the agent says a service request has been logged which takes up to 48 hours . I DON'T WANT TO WAIT 48HOURS I'VE ALREADY WAIT MRE THAN A WEEK FOR A QUOTE. First of all what are your service repair centre doing , how does it take more than a week to give a quote and ticket number, why should i as the customer do the work for you . This is really UNPROFFESSIONAL and the SERVICE SUCKS. I have been with MTN for the same amount of years and never experienced this with them, I will most certainly NOT upgrade with Cell C again and bear in mind i have two contracts which both amounts to over R1000 per month. My service request number is *** .