***DISAPPOINTED***

I am very disappointed with cell C Surance. My claim was logged on the 22 August 2019 at the Cell c store at Southgate Mall . I haven't heard anything from them since then, I decided to call them today to follow up on my claim. Apparently the claim has been sent to another dept and they are still awaiting feedback. I mean, really!!!. why is it that we as consumers also have to wait the wait but when they want their premiums paid in advance. This is pathetic!!!!. This is my first claim since I took out the cell c contract which is almost done. If this the service they offer I will definitely not be renewing my contract.