DISAPPOINTED

I TOOK MY IPHONE IN FOR REPAIRS AT THE CRESTA CELL C STORE ON 23/06 THEN ON THE FRIDAY THAT SAME WEEK I SPOKE TO SOMEONE FROM YOUR COMPLAINTS DEPARTMENT & TOLD HIM THAT CAN I HAVE MY PHONE BACK UNREPAIRED. I'LL TAKE IT SOMEWHERE ELSE, HE SAID HE WILL ARRANGE THAT. THAT WAS ON THE 26TH OF JUNE. LAST WEEK WEDNESDAY(01/07) I CALLED THE CRESTA STORE TO FIND OUT IF MY IPHONE WAS THERE AND THEY SAID IT'S NOT THERE. I CALLED THE REPAIR CENTRE AND THE LADY THAT WAS HELPING ME SAID THEY DID NOT GET THE INSTRUCTION TO TAKE MY PHONE BACK TO THE CRESTA STORE UNREPAIRED SO IT MEANS THE GUY FROM COMPLAINTS DID NOT DO HIS JOB. FOUR DAYS LATER I STILL DON'T HAVE MY PHONE, I JUST NEED MY PHONE BACK UNREPAIRED I DON'T UNDERSTAND WHY MUST IT TAKE SO LONG FOR ME TO GET MY PHONE BACK.