BB
Burda B
1 reviews | Active since Oct 2010
02 Oct 2020, 01:04
Disappointed
I am a big fan of Cell C but this time they were very disappointing. Upgraded my data package to a lower package, they canceled my higher package immediately instead of waiting for due date, didn't inform me of this and because I thought I was still on higher package ran out of data.
Logged call to query this, did not get reference number as promised and also no feedback after 24 to 48 hours.
Wish now I never upgraded. Might consider not to upgrade phone because of this. :-(
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Cell C's replyOfficial
02 Oct 2020, 07:04Good day Burda
On behalf of Cell C, we want to extend our sincerest apologies for the negative customer experience received.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
On behalf of Cell C, we want to extend our sincerest apologies for the negative customer experience received.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
Cell C's reply02 Oct 2020, 07:04
Official
Good day Burda
On behalf of Cell C, we want to extend our sincerest apologies for the negative customer experience received.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM
On behalf of Cell C, we want to extend our sincerest apologies for the negative customer experience received.
We have assigned your query to our Support Team for assistance.
One of the consultants will contact you.
^YM