Disappointed!!!

On 12.11.2020 my sim suddenly went off. I called the contact centre and they advised me that i will need to do a simswap... I enquired about a daily bundle that i had and asked for it to be rolled over as i paid for the bundle but did not even get to use it. I was very rudely told by the consultant that there is nothing they can do and I must do it from my side, even thou she fully knew that i could not even use my sim or any services. I think this is completely unfair as I have paid for the bundle yet i was not able to roll or have access to it.

I have been a loyal customer to Cell C for over 10 years and i just think it is extremely unfair.