DISAPPOINTED
<p>i have been sending numerous email to Shkumbuso Ndluvo.. last month i have been in contact of which the instalment was taken sucessfully which i have confirmed.Now that we checked his next instalment due, the amount now is R423.14.. i have been complaining since December. since my husband took this contract in Novemeber, we have been encountered problems each and every month. every time we have to sent emails and call..Skhumbuzo promised that this will not happen again as i wanted to close this account is December as well.. I WANT THIS ACCOUNT TO BE CLOSED, AND IF NOT, I WILL TAKE THIS FURTHER AS WE HAVE ALL PROOF THAT WE COMMUNICATED AND CELL C JUST KEEP PROVIDING THE WORST SERVICE EVER.. I WILL MAKE SURE THAT ALL MY FAMILY CHANGE THEIR CONTRACTS.. you promise the best service yet you deliver the opposite.. my husband took out this contract but i'm the once that send the complaints and receive the calls from my husbad.. you called my husband the last time and he gave permission for my to deal with this as he is now sick and tired of the S****. </p>
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We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
i'm not satisfied with the feedback provided as this does not make sense at all.. OPEN LINE... you must be kiding me.. i want a statement sent to me. this money can be taken on the next due date of February and then i want this account to be closed. i will make sure that i take it to social media as well as the Ombudsman, because everymonth we had problems with Cell C.. not once can i say we were helped and happy about the service.. CLOSE THIS ACCOUNT OR I WILL TAKE THIS FURTHER
i'm not satisfied with the feedback provided as this does not make sense at all.. OPEN LINE... you must be kiding me.. i want a statement sent to me. this money can be taken on the next due date of February and then i want this account to be closed. i will make sure that i take it to social media as well as the Ombudsman, because everymonth we had problems with Cell C.. not once can i say we were helped and happy about the service.. CLOSE THIS ACCOUNT OR I WILL TAKE THIS FURTHER