Disappointed

<p>Cell C called me on 19.12.2016 for a upgarde on my contact. All was done telephonically and we received the phone on the 21.12.2016. When we opened the phone and switched it on we noticed that there is no light turning on and the screen remains black, on top of the screen there was a yellowish line and so we returned the phone to it box. </p> <p> </p> <p>On 22.12.2016 we went to Paarl Mall and asked for assiatnce, where they confirmed that the phone is indeed broken, but we were told we had to call customer services and arrange for the phone to be collected and sent for repairs. </p> <p>We then called the call center and arranged for the phone to be collected on 30.12.2016, as he told us that the phone can only be collected in 5-7 working days because of all the public holidays. We said fine come and collect on the 30th as we are then back in Gauteng, as we were on holiday in Cape Town. </p> <p>I received a sms with this reference number: CCD85472</p> <p>So then the 30th came and no one came to collect the phone, as well as on the 3rd. </p> <p>On the 4th I had to call and ask when they will be collecting he phone, the gentelmen over the phone told me he will arrangr for a urgent collection as this query has been open since 22.12.2016. </p> <p>He told me they would collect that day 04.01.2016. What happend no one came... So i called again yesterday, just to be told AGAIN by the agent, she will arrange for a urgent collection for yesterday on the latest this morning. </p> <p>Surprise surpise, there still hasn't been anyone here to collect. </p> <p> </p> <p>What is the point of upgarding, receiving a broken phone and then wait 2/3 weeks for it to be collected and then it still hasn't been replaced. We are paining all this money for this service??</p> <p>I am truly disappionted as I have never in the 8 years that I have been with Cell C, had a issue!</p> <p> </p> <p>PLEASE CAN I GETTHIS RESOLVED!!</p> <p> </p>