BT
Burton T
1 reviews | Active since Apr 2015
01 Sept 2026, 12:29
Disappointed
The cell c customer service called me regarding a contract I app**** for. I requests my id number and I inform him that I am not comfortable giving my Id number over the phone my id number is on the application can I give my date of birth, he than tells me dont apply online for products anymore and drops the phone in my ear. I am very upset at your call center service it's a disgrace please give your people proper training on how to communicate with people
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Cell C's replyOfficial
01 Sept 2026, 12:39Dear Burton T,
We’re truly sorry for the experience you had during the call. We understand why you would be uncomfortable sharing your ID number over the phone, and we apologise for the way the interaction was handled and for the call being ended abruptly. This is certainly not the level of service we aim to provide.
Please be assured that our Support team is actively working on the matter and is looking into your concerns. We genuinely appreciate you taking the time to share your experience with us, as your feedback helps us address areas where we need to improve.
Regards,
Cell C | LS
We’re truly sorry for the experience you had during the call. We understand why you would be uncomfortable sharing your ID number over the phone, and we apologise for the way the interaction was handled and for the call being ended abruptly. This is certainly not the level of service we aim to provide.
Please be assured that our Support team is actively working on the matter and is looking into your concerns. We genuinely appreciate you taking the time to share your experience with us, as your feedback helps us address areas where we need to improve.
Regards,
Cell C | LS
Cell C's reply01 Sept 2026, 12:39
Official
Dear Burton T,
We’re truly sorry for the experience you had during the call. We understand why you would be uncomfortable sharing your ID number over the phone, and we apologise for the way the interaction was handled and for the call being ended abruptly. This is certainly not the level of service we aim to provide.
Please be assured that our Support team is actively working on the matter and is looking into your concerns. We genuinely appreciate you taking the time to share your experience with us, as your feedback helps us address areas where we need to improve.
Regards,
Cell C | LS
We’re truly sorry for the experience you had during the call. We understand why you would be uncomfortable sharing your ID number over the phone, and we apologise for the way the interaction was handled and for the call being ended abruptly. This is certainly not the level of service we aim to provide.
Please be assured that our Support team is actively working on the matter and is looking into your concerns. We genuinely appreciate you taking the time to share your experience with us, as your feedback helps us address areas where we need to improve.
Regards,
Cell C | LS